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Richard
Richard, Customer Service
Category: GPS
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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Lostseveral states on my how do i retrieve that info? 45

Customer Question

lostseveral states on my tom tom how do i retrieve that info?
JA: What's the make/model of your GPS unit? How old is it?
Customer: 45 years old the 100.00 mod
JA: What happened right before this popped up?
Customer: 4 or 5 years old
JA: What troubleshooting have you tried?
Customer: just what was on the screen
JA: Anything else you want the GPS expert to know before I connect you?
Customer: just put the missing info back
Submitted: 9 months ago.
Category: GPS
Customer: replied 9 months ago.
are you still there?
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 9 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the TOMTOM and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the TOMTOM and access the maps.

Let me know the results please

Thank you

Customer: replied 9 months ago.
hi there is no mich thru to new hampshire maps
Customer: replied 9 months ago.
no just tell me what to do.
Expert:  Richard replied 9 months ago.

Hi Ray,

Did you do the instructions I provided you?

Remove the charger from the TOMTOM and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the TOMTOM and access the maps.

Let me know the results please

Customer: replied 9 months ago.
wello nothing happened except to suck more money out of me for no real answer
Expert:  Richard replied 9 months ago.

Ray...

I keep asking but you are note replying and I said nothing about more money

I will repeat a third time

Did you do the instructions I provided you?

Remove the charger from the TOMTOM and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the TOMTOM and access the maps.

Let me know the results please

Customer: replied 9 months ago.
i did as you instructed nothing happened not going to pay for no answered
Expert:  Richard replied 9 months ago.

which model Tomtom is it

Customer: replied 9 months ago.
no forget it not going to keep paying should only pay once not over and over.
Expert:  Richard replied 9 months ago.

You do not need to pay anything more Ray, I do not know why you keep saying this, nothing further is needed.