GPS Repair Problems? Ask a GPS Technician for Answers ASAP
Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) Do you have the FULL manual for this device handy, and if so, have you reviewed that manual?
2) Have you EVER used this device since purchased, or even connected it in a vehicle yet?