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Pete, Engineer
Category: GPS
Satisfied Customers: 18132
Experience:  Over 16 years experience installing and repairing electronics.
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Unable to update this unit kenwood dnx7180, the update icon

Customer Question

unable to update this unit kenwood dnx7180, the update icon does not light up, thus stuck at this point.
JA: What's the make/model of your GPS unit? How old is it?
Customer: Kenwood dnx7180
JA: What happened right before this popped up?
Customer: just looking to update, tried the procedure step by step up to the update icon. the icon is greyed out and will not select
JA: What troubleshooting have you tried?
Customer: tried hooking up usb flash drive for the system to download its details as in the past to retrieve data on web. but unable
JA: Anything else you want the GPS expert to know before I connect you?
Customer: unable to update the firmware on the Kenwood or the map data. its been 3-4 years since last update
Submitted: 1 year ago.
Category: GPS
Expert:  Pete replied 1 year ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 1 year ago.

What update icon are you referring to?

Are you following the update guide?

Please see the following guide and let me know which step is not working for you:

You can download the update from:

Here is a video guide to downloading and installing the update:

Let me know how you get on...

Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.