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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2484
Experience:  Using & Working with GPS systems for 10+ years
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My Garmin will suddenly go black in the middle of a trip. It

Customer Question

My Garmin will suddenly go black in the middle of a trip. It also is sometimes difficult to get on; much slower than previously.
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: nuvi2555lmt s/n34Do
JA: What happened right before this popped up?
Customer: I didn't complete the serial number.
JA: What troubleshooting have you tried?
Customer: none, not sure how to troubleshoot
JA: Anything else you want the GPS expert to know before I connect you?
Customer: no, not aware of just what's wrong with it.
Submitted: 1 year ago.
Category: GPS
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) The AGE of the device?

2) WHEN this issue first began (or was noticed)?

3) Does this ONLY happen when the vehicle is moving or has been moving?