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Richard, Customer Service
Category: GPS
Satisfied Customers: 37544
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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I just got my new Garmin2589> I charged it and loaded all my

Customer Question

Hello....I just got my new Garmin2589> I charged it and loaded all my maps and f back on. Whatollowed all the directions. I took it for a spin in my car and turned it off when I got back home. It worked perfertly. Now it wont turn back on.
JA: What's the make/model of your GPS unit? How old is it?
Customer: It is brand new nuvi 2589 lmt
JA: What happened right before this popped up?
Customer: nothing. It just wont come on
JA: What troubleshooting have you tried?
Customer: I tried hoiding down the start botton
JA: Anything else you want the GPS expert to know before I connect you?
Customer: No, just that it was working fine and now it will not turn on
Submitted: 11 months ago.
Category: GPS
Expert:  Richard replied 11 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the garmin and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the unit.

Let me know the results please

Thank you

Customer: replied 11 months ago.
I did what you told me.....I held down the start button for approx. 60 seconds and attached it to my computer. It still wont start
Expert:  Richard replied 11 months ago.

ok, but I do not want you to attach it to your computer, just connect the charger to the power and then try to start it please.