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Dustin, Senior Technician
Category: GPS
Satisfied Customers: 13456
Experience:  Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
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My Garmin 920 is reading 0ft of ascent and descent. Why? How

Customer Question

My Garmin 920 is reading 0ft of ascent and descent. Why? How do I fix it?
Submitted: 11 months ago.
Category: GPS
Expert:  Dustin replied 11 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 11 months ago.

Usually, we just need to reset the devices internal software to solve issues like this. Heres how to do that

To perform the master reset:

  1. Power Forerunner off
  2. Press and hold Mode and Enter buttons
  3. Press and release Power button (still holding Mode and Enter)
  4. Release Mode and Enter once Power is released

The reset on the Forerunner 910XT is successful if the device finishes powering up and goes to the setup wizard. Try the steps again if the setup wizard does not appear.

Leave the device outside with a clear view of the sky for a minimum of 20 minutes to acquire satellite data once the reset and setup wizard are complete.

Once complete, test the device.. If its still not reading ri ght, let me know and we can try other steps as needed.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 11 months ago.
Will I lose all my data and have to setup all my screens again?
Expert:  Dustin replied 11 months ago.

You will.. But thats the only way to "right" the software.

You could use garmin connect or express to backup your data first..

Customer: replied 11 months ago.
I just wanted to avoid setting up my screens again.
Customer: replied 11 months ago.
I'll do the reset. I'll know tomorrow after my ride if it works.
Expert:  Dustin replied 11 months ago.

Understood.. It might be a good idea to connect the device to your computer, and then update the software through garmin express as well, before your ride.

Dustin S