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Richard, Customer Service
Category: GPS
Satisfied Customers: 37598
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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I can not get my Garmin to work, novi 50lm, I have been

Customer Question

I can not get my Garmin to work
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: novi 50lm
JA: What happened right before this popped up?
Customer: I have been having trouble setting up where I want to go. I just updated it and thought this might help but no
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: I can not get my destination typed in, I guess I don't know how
JA: What troubleshooting have you tried?
Customer: I have been trying to talk to some one and haven't got to yet. help!
JA: Anything else you want the GPS expert to know before I connect you?
Customer: can not type in any address of where I want to go, it does not work
Submitted: 1 year ago.
Category: GPS
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Garmin and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the unit and use it.

Let me know the results please

Thank you