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Richard, Customer Service
Category: GPS
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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I have a tomtom xl 4et3 &te i need to updat but i reall dont

Customer Question

Hi i have a tomtom xl 4et3 &te i need to updat but i reall dont know how
JA: What's the make/model of your GPS unit? How old is it?
Customer: i dont know
JA: What happened right before this popped up?
Customer: i tey to connect with my pc and find somthing then when i turned off it says no map
JA: What troubleshooting have you tried?
Customer: i tryed to add some tomtom fils which my friend send it to me
JA: Anything else you want the GPS expert to know before I connect you?
Customer: no nothing als
Submitted: 10 months ago.
Category: GPS
Expert:  Richard replied 10 months ago.

Hi there and welcome

First, do you have TomTom home installed on your computer?

Please let me know

Customer: replied 10 months ago.
no i dont have yet
Customer: replied 10 months ago.
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 10 months ago.

Ok, can you download and install it from my link below please.

Once installed on your computer then you open it, connect the TomTom to the computer and you perform the updates within this program.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.