How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin, Senior Technician
Category: GPS
Satisfied Customers: 13307
Experience:  Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
Type Your GPS Question Here...
Dustin is online now
A new question is answered every 9 seconds

I have just update the maps on my Garmin Nuvi 68, but now

Customer Question

I have just update the maps on my Garmin Nuvi 68, but now the device won't turn on - neither in the car nor at my computer. The software version is now 4.4
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: Hi Pearl,
JA: What happened right before this popped up?
Customer: the model number is ***** 2589, the serial number is###-##-####and it was purchased in May2016
JA: What troubleshooting have you tried?
Customer: Nothing since it won't turn on and does't appear to be connected to the computer although it is
JA: Anything else you want the GPS expert to know before I connect you?
Customer: It was working perfectly before I updated the maps this afternoon.
Submitted: 11 months ago.
Category: GPS
Expert:  Dustin replied 11 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 11 months ago.

What happens if you hold the lower right hand corner of the touchscreen.. And while holding your finger there, turn on the device and keep holding your finger on the lower right hand corner..

Does it show the garmin logo, or ask you to clear all user data?

Is so, tap yes.. And let it reset.. Will it then start?