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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2470
Experience:  Using & Working with GPS systems for 10+ years
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If GPS is ready to use why did it tell me to go to my

Customer Question

If GPS is ready to use why did it tell me to go to my computer and type in
JA: Just to clarify, what's the brand and model of the GPS?
Customer: I don't know box is out in my car i'll have to go get it
JA: What happened right before this popped up?
Customer: I tried to start the new GPs when a pop-up said to go to your computer and type in
JA: What troubleshooting have you tried?
Customer: None They don't send you a owners manual so how can anyone do any trouble shooting
JA: Anything else you want the GPS expert to know before I connect you?
Customer: Yes you didn't answer my question from the begining
JA: I apologize.
Customer: so where do I go from here, this is a brand new GPS and I'm trying to set it up so we can go on vacation tomorrow morning.
Submitted: 11 months ago.
Category: GPS
Expert:  Dustin replied 11 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 11 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.