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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2470
Experience:  Using & Working with GPS systems for 10+ years
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My Garmin Forerunner 220 froze up and now will not show any

Customer Question

My Garmin Forerunner 220 froze up and now will not show any screen other than the "Garmin" screen. I can turn it on and off now but it will still only show that same screen. Even on plug in into computer and charger. I run collegiate cross country so my watch is pretty important. Thanks for all your help!
Submitted: 11 months ago.
Category: GPS
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Try holding down the power button on your Garmin for 20 seconds (or, until it turns Off.)

Leave it Off for at least 20 minutes.

Then try powering it On again, and see how it goes.

If it does not improve, please tell me:

- how old is the Forerunner 220 in question?

Customer: replied 11 months ago.
I got it June 2015. I'll try leaving it off again, but I've left it off all day already.
Customer: replied 11 months ago.
It turns itself off after a few minutes of being on as well.
Expert:  Russell H. replied 11 months ago.

There may be only one problem with your Forerunner watch... or there may be one problem that leads to the second problem as a consequence.

I suggest that you need to have the watch serviced for a failing battery in it.

Garmin Repair will take care of that problem for a fixed price; that fixed price is $89.

Here's the page I get that information from:

The link to start the repair process is at the bottom of that page.

The battery failing suits all that you have reported in asking about the problem, and will most likely fix the problem.

If this answers your question, please let me know what rating you would like to apply to my work on this answer. Thanks.

Customer: replied 11 months ago.
It answers my question. I'm not satisfied. Thanks for your help.
Expert:  Russell H. replied 11 months ago.

Do you need other assistance or advice?

Customer: replied 11 months ago.
No thanks, ***** ***** good and I appreciate it. I actually found a refurbished Forerunner 620 for nearly the same price.
Expert:  Russell H. replied 11 months ago.

Well and good. Thank you for asking your question at