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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2464
Experience:  Using & Working with GPS systems for 10+ years
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I have lost my maps or they are not available to me

Customer Question

I have lost my maps or they are not available to me
Submitted: 10 months ago.
Category: GPS
Expert:  Greg A. replied 10 months ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) The FULL Model Number of the device you are working with?

2) The AGE of the device?

3) WHEN this issue first began?

Please use the REPLY box below.


Customer: replied 10 months ago.
The model no is nuvi 65
I purchased it 3.1.16
Expert:  Greg A. replied 10 months ago.

HI again,

I see your phone call request, but my phone is in use right now.

I'm not sure how long it will be until I can use the phone, so we can use this method until then.

Customer: replied 10 months ago.
When do I start to talk to the Technician
Expert:  Greg A. replied 10 months ago.

So WHEN does the "no maps" show up on your device?

Expert:  Greg A. replied 10 months ago.

NOTE: another expert here MAY respond to your call request before I have a phone line available.

If you can respond here, we may be able to make some progress towards a solution.

Customer: replied 10 months ago.
The message shows up when i tried to get to the address
Expert:  Greg A. replied 10 months ago.

OK - so may I ask IF and WHEN you have attempted a map update of the device recently?

Customer: replied 10 months ago.
I did not have any updates because the device is too new. I used the device yesterday 9.8.16 with no problem
Customer: replied 10 months ago.
Where is everybody. I hope you are not out spending my money
Expert:  Greg A. replied 10 months ago.

OK - very good.

Please understand that it takes a few moments for me to see and respond.

Can you take a look at the myMaps screen, and tell me EXACTLY what you see there (including ALL icons and text)?

To get to that screen, start at the MAIN screen, the touch Settings, then Map & Vehicle, then myMaps. - in that sequence.

Customer: replied 10 months ago.
Hello I would like to just give up my $5 and call it a day. I am very unhappy about your so call service
Expert:  Greg A. replied 10 months ago.

If you would like to "give up", that is your choice.

To manage ANY part of your account here, you should find a "my account" link on your side of the system, as details on that page to do any management.

NOTE: We experts here can ONLY respond to questions about your device and the original question. We have NO ACCESS to any other information or control over your account.

If you change your mind and would like to continue with our troubleshooting process, just let me know what you see on the myMaps screen.

Thanks, ***** *****

Expert:  Greg A. replied 10 months ago.

I see you opened a NEW question - that has been closed.

If you would like to continue, PLEASE respond ONLY on this thread.


Expert:  James-cssm replied 10 months ago.
Hi John,
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. Thank you, ***** ***** Customer Support Team.