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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2470
Experience:  Using & Working with GPS systems for 10+ years
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My Magellan RoadMate has completely shut down. Is repair

Customer Question

Hi. My Magellan RoadMate has completely shut down. Is repair available?
JA: What's the make/model of your GPS unit? How old is it?
Customer: I'm not sure of the model or the purchase date but the P/N is(###) ###-####001 3011 and the serial number is *****
JA: What happened right before this popped up?
Customer: It would shut down but then recover then shut down again and I tried holding the on switch for 20 seconds which worked for a while but then it finally shut down and the on stitch will not turn it back on no matter how long I hold it on
JA: What troubleshooting have you tried?
Customer: None because I don't know any. Can you help with that?
JA: Anything else you want the GPS expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: GPS
Expert:  Aric replied 11 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

The last interaction was with an auto-generated assistant, I will need some specifics to help you.

1) Which model RoadMate do you have here (for example: 9465T-LMB)?

2) Roughly how long have you owned it for (over or under a year please)?

Customer: replied 11 months ago.
I'm not sure. It is a Roadmate and I have the P/N and the serial number. Will any of that help?
Customer: replied 11 months ago.
I've owned it for more than a year.
Customer: replied 11 months ago.
Are you still there?
Expert:  Aric replied 11 months ago.

Yes I'm here, your reply came 15 minutes later I was helping another customer. No the P/N and serial are of no help. So you don't know what model you have?

Customer: replied 11 months ago.
Is X13-12056 a usable number?
Customer: replied 11 months ago.
How about RoadMate Pro 9165T
Expert:  Aric replied 11 months ago.

Taking a look now....

Customer: replied 11 months ago.
This is not apparently working too well. How long should I wait?
Expert:  Aric replied 11 months ago.

You just posted the correct model number and I just said I was looking it up. If you're not wanting to wait, I can opt out, it's up to you. If you're patient, I will keep looking for a solution.

Customer: replied 11 months ago.
I'm out of here. Do I get my $5 back?