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Dustin, Senior Technician
Category: GPS
Satisfied Customers: 13210
Experience:  Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
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My Garmin Edge 500 is stuck on"Working". I can't shut it

Customer Question

My Garmin Edge 500 is stuck on"Working". I can't shut it down. Any suggestions?
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: 2 years old -- Garmin Edge 500, blue and silver
JA: What troubleshooting have you tried?
Customer: None really.
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I may have pressed on the page/menu button for a little too long.
Submitted: 10 months ago.
Category: GPS
Expert:  Dustin replied 10 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Lets try the following.. If this doesnt get the unit to shut off, let me know.

  • Press and hold Page/Menu, Start/Stop and Power at the same time
  • When the device shuts off, release the buttons.

If that doesnt work, try holding down just the power button for 1 minute solid. If neither step will get it to shut off, let me know.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Expert:  Dustin replied 10 months ago.

Hello again, I never heard back from you after you viewed my response. Did you still need help with this issue?

if so, please respond. Otherwise please click and submit a 5 star rating so we can mark this issue as closed / resolved.

Thank you,

Dustin S