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Steve G.
Steve G., Technician
Category: GPS
Satisfied Customers: 17985
Experience:  My company does component level repairs for GPS equip.
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My Garmin Nuvi 660 is not giving address maps. When I press

Customer Question

My Garmin Nuvi 660 is not giving address maps. When I press Address icon it says no data available. Please help
Submitted: 11 months ago.
Category: GPS
Expert:  Steve G. replied 11 months ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Try this. Ok, from the main screen, click Tools, then click Settings, then click Maps, then click Info.

Tell me everything you see on that screen.

Thanks.

Steve

Customer: replied 11 months ago.
Nuvi 660 has no Tools icon. There are 12 icons. They are address, Go home, Food lodging,Recently found,Favourites,Extras,Intersection cities,Back, near Up arrow and down arrow
Expert:  Steve G. replied 11 months ago.

From the main screen, the tools icon is the wrench.

Click on that, then Maps, then Map Info.

What is on that page?

Customer: replied 11 months ago.
There is no response when I press the Map info icon
Expert:  Steve G. replied 11 months ago.

Do you get a blank screen? Or literally nothing happens?

Customer: replied 11 months ago.
When I press the Map button the next screen is Map Detail-Normal
Map View-3Dview
Map outlines-On
Vehicle-Change
At the bottom three buttons. First one is Back, next is Map Info but this button does not respond and is blacked out. Next to that is Restore
Expert:  Steve G. replied 11 months ago.

It sounds like you have lost your map data. What happens if you click on Restore?

Customer: replied 11 months ago.
When I pressed restore button the screen is asking " Are you sure you want to restore the default setting
Bottom asks
No-------Yes
Expert:  Steve G. replied 11 months ago.

Click on YES.

Customer: replied 11 months ago.
When I pressed yes button next screen is
the same as before, that is Map detail-Normal
Map view-3D view
Map outline-On
Vehicle-ChangeAt the bottom of the screen is Back-Map Info- Restore.( Map info is blacked out
Expert:  Steve G. replied 11 months ago.

Ok, then you have definitely lost your map data.
Is this a Nuvi 660 or a Zumo 660 (for motorcycles)?

Customer: replied 11 months ago.
This is Nuvi 660 and I used it until last week. Yesterday I went Detroit,USA and that is when I could not get any maps. It said no map data available.
Expert:  Steve G. replied 11 months ago.

Ok. Then it does indeed sound like your Nuvi has a problem. It is a 2006 model. When was the last time you updated either the firmware or the maps?

Customer: replied 11 months ago.
I updated the maps at the end of June 2016. I paid for a life time map update about 5 years back.
Expert:  Steve G. replied 11 months ago.

Ok, why don't you try another map update and see what happens.

I have a feeling it is nothing major. A single file has become corrupted which prevents the Nuvi from loading maps files.

Do an update and that file should be replaced.

Let me know what happens.

Steve

Customer: replied 11 months ago.
I tried to update the file before I called you and it said "your map is up to date"
Expert:  Steve G. replied 11 months ago.

When you boot up the Nuvi, do you see any message about being unable to unlock maps?

Customer: replied 11 months ago.
Nuvi is now connected for update and it does not say"unable to unlock maps"
Expert:  Steve G. replied 11 months ago.

Ok, I meant when you boot up the Nuvi. On the screen of the Nuvi, anything about unlocking maps?

Customer: replied 11 months ago.
It does not say anything
Customer: replied 11 months ago.
The screen only shows the picture of the computer being connected to Nuvi
Expert:  Steve G. replied 11 months ago.

No. Unplug the Nuvi - and, just like you would do normally, boot up the Nuvi and look for messages on the screen.

Customer: replied 11 months ago.
I unplugged the Nivi and rebooted and the screen is the original normal screen that is
magnifying glass-Where to
Map-View Map
Handbag-Travel Kit. On the right side Wrench
Then Volume button
At the bottom Stop. Next is Detour which is blacked out
Expert:  Steve G. replied 11 months ago.

Ok, and no messages popped up prior to that main screen? I'll assume not.

What program are you using to update maps? Webupdater? Garmin MapUpdate or something else?

Customer: replied 11 months ago.
I am using Garmin Map Update
Expert:  Steve G. replied 11 months ago.

Ok, hold on please. I need to grab a copy and run it.

Expert:  Steve G. replied 11 months ago.

Ok, try running Garmin Express instead. You can donwload it here: http://software.garmin.com/en-US/express.html

Customer: replied 11 months ago.
Actually that is what I have and it has been loading the updated maps all along
Expert:  Steve G. replied 11 months ago.

Ok. But now it tells you that the maps are up to date?

Customer: replied 11 months ago.
that is what it says. But I asked to reload the maps and it was doing so when you said to disconnect..
Customer: replied 11 months ago.
Is my device reached its life span since it is 10 years old. I paid big money because at that time this was the Top Model from Garmin.
Expert:  Steve G. replied 11 months ago.

I wish you had told me that you were reloading maps. You were on the right track there.

Go ahead and reload the maps and let me know if that is successful.

If the unit still doesn't work, it may have developed a fault.

PLease let me know.

Thanks.

Steve

Customer: replied 11 months ago.
It is being reloaded. It says another 30 minutes.
Are you going to wait until it is done.
Customer: replied 11 months ago.
It is 9.30 PM here and I do not know what time it is where you are.
I would like to keep this device and it has been very good for me.
Expert:  Steve G. replied 11 months ago.

I'm in Maryland. I'll be here until 11PM EST.

Customer: replied 11 months ago.
We are on the same time zone and it is good to know you are available.
Expert:  Steve G. replied 11 months ago.

Sounds good.

Let me know how your update turns out.

Regards

Steve

Customer: replied 11 months ago.
Up date is complete.
Now what do I do
Customer: replied 11 months ago.
The device is working now. Thank you.
Customer: replied 11 months ago.
Thank you very much
Good night
Expert:  Steve G. replied 11 months ago.

That's great news.

Please be sure to rate the service you received tonight using the star rating system. I am only credited for helping you with a rating of three or higher.

Thanks very much and happy navigating.

Steve

Expert:  Steve G. replied 11 months ago.

Hi again, I just wanted to follow up and make sure you need no further information.

Please let me know so that we can close out our dialog.

Regards

Steve

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