GPS

GPS Repair Problems? Ask a GPS Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

GPS

After I updated the map on my Magellan roadmate a while back

Customer Question
it stopped showing it as...
after I updated the map on my Magellan roadmate a while back it stopped showing it as a navigation device and now it shows up as a HDD entry. How can I get it to do a hard reset to the original files?
JA: How long has this been going on?
Customer: A few months. I could never get it to power on. But tonight I finally could but it does not show up as my tomtom device does.
JA: What troubleshooting have you tried?
Customer: I don't know what to do at all. It will work in battery mode though it only has 2 bars and won't charge any further but when I connect it to my pc all I get is a prompt to disconnect it to update it but when I try that it just does the whole thing all over again.
JA: Well, we require $5.
Customer: That's fine
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Not really just that I am not familiar with troubleshooting so he has to be pretty detailed
Submitted: 1 year ago.Category: GPS
Show More
Show Less
Ask Your Own GPS Question
Answered in 18 minutes by:
8/10/2016
Electronics Technician: GeekGal, Electronics Support Tech replied 1 year ago
GeekGal
GeekGal, Electronics Support Tech
Category: GPS
Satisfied Customers: 1,403
Experience: MIS degree and 15+ years experience supporting electronics of all kinds
Verified

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers and other electronic devices. It would be my pleasure to assist you with this.

After installing new software or map updates to your Magellan GPS, you'll need to reset the device. A reset ensures that you will be able to access the updated data correctly and without system errors. Resetting can also be useful as a basic troubleshooting step if the device is malfunctioning. Your Magellan GPS has a hardware reset button that you can easily access. If you will tell me the exact model of your Magellan Roadmate I can where to look for the reset button, if you have trouble finding it.

Ask Your Own GPS Question
Customer reply replied 1 year ago
hold on a second
Electronics Technician: GeekGal, Electronics Support Tech replied 1 year ago

Sure. I'll be standing by until the problem is resolved.

Some Magellan Roadmates have a Reset pin hole on the bottom or on either side of the unit. If yours does, please take a pin or an end of a paperclip and insert it into the hole and push in until you feel it pop slightly, then hold it for 10 seconds. Your unit will reset itself.

Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? I'd really appreciate it! Without a rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.

Ask Your Own GPS Question
Customer reply replied 1 year ago
I don't see anything except the power on off switch. It says the model number is *****
Electronics Technician: GeekGal, Electronics Support Tech replied 1 year ago

Thank you for that information. Please give me just a moment to locate the specs on that particular model.

Ask Your Own GPS Question
Customer reply replied 1 year ago
hardware version is 2031 and core version is 0.57 software version is 4.92
Electronics Technician: GeekGal, Electronics Support Tech replied 1 year ago

Thank you. Let's try this.

If you want to turn the receiver completely off, slide the power switch to the left and hold for 3 seconds or more. (Turning the receiver completely off and then back on [Power Reset] can sometimes solve any problems encountered while using the receiver.)

Ask Your Own GPS Question
Electronics Technician: GeekGal, Electronics Support Tech replied 1 year ago

Here's a link to the user manual for this product. It's in pdf format. You can save it to your computer for later viewing , or you can print it out, but it's 42 pages. Click the link below then click on the download button to access the file.

http://support.magellangps.com/support/index.php?_m=downloads&_a=viewdownload&downloaditemid=101

Ask Your Own GPS Question
Customer reply replied 1 year ago
As soon as I connect it to the usb on my windows pc it says it doesn't recognize the usb device and it doesn't have it's drivers installed.
Customer reply replied 1 year ago
it says it needs a full charge to continue but it won't charge past 2 bars at all.
Electronics Technician: GeekGal, Electronics Support Tech replied 1 year ago

Here's a link to the user manual for this product. It's in pdf format. You can save it to your computer for later viewing , or you can print it out, but it's 42 pages. Click the link below then click on the download button to access the file.

http://support.magellangps.com/support/index.php?_m=downloads&_a=viewdownload&downloaditemid=101

When you got your map update did you use the Smart GPS Eco tool? If not, or even if you did, let's go there now.

start by unplugging the unit, and powering it completely off by sliding the power switch to the left and holding until theunit powers off, then follow the instructions below.

  • Go to the website www.SmartGPSEco.com
  • Create a new account or Login. If you already created an account on www.magellangps.com, you can login with that same username and password.
  • Turn on and plug in your unit
  • Follow the instructions to keep your device up-to-date
  1. Please try this and let me know the results.
Ask Your Own GPS Question
Electronics Technician: GeekGal, Electronics Support Tech replied 1 year ago

When you got your map update did you use the Smart GPS Eco tool? If not, or even if you did, let's go there now.

start by unplugging the unit, and powering it completely off by sliding the power switch to the left and holding until the unit powers off, then follow the instructions below.

  • Go to the website www.SmartGPSEco.com
  • Create a new account or Login. If you already created an account on www.magellangps.com, you can login with that same username and password.
  • Turn on and plug in your unit
  • Follow the instructions to keep your device up-to-date

Please try this and let me know the results.

Ask Your Own GPS Question
Electronics Technician: GeekGal, Electronics Support Tech replied 1 year ago

Here are a couple of other pieces of information that maybe helpful:

  1. The internal battery can be charged using the supplied vehicle power adapter. Full battery charge takes 4 - 6 hours. The unit can be powered on or off while charging.
  2. To get your PC to recognize your Magellan RoadMate take the following steps:
  3. Turn on your RoadMate.
  4. Wait for your RoadMate to be completely powered on (main menu displayed).
  5. Connect your RoadMate to your computer using the supplied USB cable.
  6. Wait until the “USB connected” message appears on your RoadMate
  7. If the Microsoft found new wizard appears:Select “No, not this time” and press “Next” button.
  8. Select the “Recommended” installation and press “Next” button.If the “Windows Signature” window appears, press “Continue” button.
  9. When the hardware wizard has finished, press “Finish” button.
  10. Wait up to 60 seconds.Right click on the “My Computer” icon on your Desktop and select “Explore” to open the Windows file explorer.If
  11. you see “Magellan or TFAT” drive, your RoadMate is properly connected to your computer.
  12. If you do not see a “Magellan or TFAT” drive, disconnect the receiver from the USB cable and reboot your computer.Return to step 1.If the Windows file explorer does not show the a “Magellan or TFAT “ drive, your computer may not meet the minimum system requirements

If all else fails, let's try again to reset it:

Depending on the power switch your unit was designed with follow the instructions below:

a)Slide Switch If your unit has a Slide power switch then slide and hold the power switch in the off position for more than 8 seconds.

b)Push Down Power Button If your unit has a Push Down Power Button for a Reset pin hole on the bottom or on either side of the unit. Take a pin or an end of a paperclip and insert it into the hole and push in until you feel it pop slightly, hold it for 10 seconds. Your unit will reset itself.

c)Reset Power Switch If your unit has a Reset Power Switch then it will have a three position power switch (Reset, Off, On), if this is the case slide the switch to the reset position and hold it for 10 seconds to perform the reset.

Ask Your Own GPS Question
Electronics Technician: GeekGal, Electronics Support Tech replied 1 year ago

Please keep me posted as to your progress. Thank you!

Ask Your Own GPS Question
Electronics Technician: GeekGal, Electronics Support Tech replied 1 year ago

I see a potential issue based on the second screen shot. There is very little free space on the unit. I understand about the power switch. There were three options depending upon the type you have. For yours, you should slide and hold the power switch in the off position for more than 8 seconds.

Have you followed all of the instructions in my previous post? If not, please do so. Let's start by unplugging the unit from the unit, and powering it completely off by sliding the power switch to the left and holding until the unit powers off.

When you've done that let me know.

Ask Your Own GPS Question
Electronics Technician: GeekGal, Electronics Support Tech replied 1 year ago

Please make sure that you hold it for a FULL 8 seconds.

Ask Your Own GPS Question
Ask GeekGal Your Own Question
GeekGal
GeekGal
GeekGal, Electronics Support Tech
Category: GPS
Satisfied Customers: 1,403
1,403 Satisfied Customers
Experience: MIS degree and 15+ years experience supporting electronics of all kinds

GeekGal is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,484 satisfied customers

Using & Working with GPS systems for 10+ years

Andy

Andy

Elec. Consultant

1,464 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Sijad H.

Sijad H.

Technician

1,396 satisfied customers

5+ years repairing various GPS models.

Daniel

Daniel

Engineer

342 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Bernie

Bernie

GPS Technician

325 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

Rod

Rod

Engineer

132 satisfied customers

Engineer - FCC Commercial License

Louie

Louie

Customer Service

26 satisfied customers

Hardware Technician

< Previous | Next >

Related GPS Questions
I can't enter my destination. Garmin. Nothing. It powers up
It powers up but it doesn't let me enter my destination… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,484 satisfied customers
Lost the mount for my Garmin GPS. There is no specific name
Lost the mount for my Garmin GPS. There is no specific name on the unit but I did find a number on top of the GPS where the piece (has a rubber that I would wet to succer attach to window) 145-01615-1… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,484 satisfied customers
I am trying to find a battery for my novi 30. Garmin novi
Just tried to recharge it, but it is not charging. I can use it if I keep it plugged in I can't put update on maps and lose the addresses if I take it to the car … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Voice does not eork on my voice 2. Maybe 2 yarsold cant read
maybe 2 yarsold cant read the model but its a golf buddy voice 2 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,128 satisfied customers
Greg. Need some help with my first time issue for my 2009
Good morning Greg. Need some help with my first time issue for my 2009 purchased NUVi 205W series that is now telling me it has low battery, when I touch it after setting navigational data to my targe… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,484 satisfied customers
I have a nuvi 3590 for which I am trying to update the maps.
I have a nuvi 3590 for which I am trying to update the maps. I also have a nuvi which updated with no problem, but when I attempt to add the 3590, the device cannot be found. It is not in my file expl… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
My navigator says no data available. Garmin 2h169889 nuvi
hello my navigator says no data available JA: What's the brand/model/Operating System (OS) of your computer? Customer: garmin 2h169889 nuvi 40lm JA: When did you purchase your computer? What troublesh… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
You have updated my device so it wont work. I will have to
I had it online did updates afer it wouldn't navigate, did a restore still wouldn't work … read more
Josh
Josh
It Support Specialist
Associate Degree
5,128 satisfied customers
I have the same issue you solved for someone, earlier. why
hello, i have the same issue you solved for someone, earlier. why have maps been deleted from my gps? … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,484 satisfied customers
I purchased an used vehicle that has a locked Pioneer X850BT
I purchased an used vehicle that has a locked Pioneer X850BT stereo. I do not want to uninstall to send to pioneer is there any other way to remove4 that code or am I going to have to trash the unit a… read more
Harry
Harry
7 satisfied customers
SN.081200019947 MAGELAN ROAD MATE. The pice that locks into
the pice that locks into the road mate mitac for passing current does not work properly … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
Garmin 7212 2 units installed in boat turned on after 4
Garmin 7212 2 units installed in boat turned on after 4 months of no use displays garmin logo then turns off. I have pushed reset (small hole below power button) and checked all connections. batterys … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
How do I update my Garmin on the computer. Garmin Nuvi 6
i cant get anything to come on the computer to show me how to update … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
Lost Garmin in field wondering how to find. Alpha 100 4
Lost Garmin in field wondering how to find JA: What is the exact model of your Garmin? And can you guesstimate how old it is? Customer: Alpha 100 4 years old JA: What happened right before this popped… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
My Nuvi came with free map updates, but I do notremember how
My Nuvi came with free map updates, but I do notremember how to do the updte … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,484 satisfied customers
I have a Garmin sports watch with the golf application. I am
Good morning. I have a Garmin sports watch with the golf application. I am having downloading courses. I have them all downloaded on my phone app but they won't sync on the watch. Any suggestions? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
When I previously entered an address, I had a choice of
When I previously entered an address, I had a choice of cities, then got my directions. Now, when I enter address, I don't get city options, just a state or area map. When I press "Recent" button, I'm… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I need a battery for a nvu83t nav-u. Sonynv-u83t. I justneed
i need a battery for a nvu83t nav-u JA: What's the make/model of your device? How old is it? Customer: sonynv-u83t JA: How long has this been going on? What troubleshooting have you tried? Customer: i… read more
Louie
Louie
Customer Service
Associate Degree
26 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x