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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2464
Experience:  Using & Working with GPS systems for 10+ years
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My Garmin keeps on disconnecting when updating. Nuvi 2597-

Customer Question

Hi. My Garmin keeps on disconnecting when updating.
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: Nuvi 2597- purchased on 28/04/2015
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has only happened once. The updating is big - about 528 mg. Nothing happened as such. I just noticed that after a few minutes the light on the çonnected' section goes from green to grey.
JA: Are you hoping to fix this yourself? What troubleshooting have you tried?
Customer: I have kept on pressing the power button on top of the garmin. It then reconnects and turns green, but then goes off after about 30 seconds.
JA: Anything else you want the GPS expert to know before I connect you?
Customer: I have updated regularly and have never experienced this problem before.
Submitted: 11 months ago.
Category: GPS
Expert:  Greg A. replied 11 months ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you may be having with your device.

To help with this issue, may I ask:

1) Is there ANYTHING different from how you have done the updates in the past? This could include the USB cable, the computer in use, changes in the device, etc.

2) I see it has been about an hour since you sent the original question. so have you restarted the update in that time, and if so, is it still running at this point?