GPS

GPS Repair Problems? Ask a GPS Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

GPS

I have a Garmin 1450 LMT with life time maps update .... the

Customer Question
garmin express soft ware doesn't...
I have a Garmin 1450 LMT with life time maps update .... the garmin express soft ware doesn't recognize it my pc does i am running windows 10 i have tried it on a wondows 8 pc still no luck
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: 1450 LMT
JA: What troubleshooting have you tried?
Customer: everything
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: uninstalled re installed did the updates
Submitted: 1 year ago.Category: GPS
Show More
Show Less
Ask Your Own GPS Question
Answered in 1 minute by:
7/19/2016
Electronics Technician: Dustin, Senior Technician replied 1 year ago
Dustin
Dustin, Senior Technician
Category: GPS
Satisfied Customers: 13,547
Experience: Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To be clear, your pc can see the garmin.. But the garmin express software cannot?

is that correct?

Ask Your Own GPS Question
Electronics Technician: Dustin, Senior Technician replied 1 year ago

Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.

Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.

Ask Your Own GPS Question
Customer reply replied 1 year ago
you can connect
Customer reply replied 1 year ago
is there a fee for that??
Electronics Technician: Dustin, Senior Technician replied 1 year ago

Ive sent the offer. There is an additional fee for remote support but If Im not succesful, you would be entitled to a full refund of those fees.

remote support is an optional tool, not mandatory. And allows me to work directly on the issue.

If you want me to connect then click and accept the offer. Otherwise reject the offer and we can continue via written support alone.

Ask Your Own GPS Question
Customer reply replied 1 year ago
This is crap none of these fees are stated up front I already paid $29.95 to talk to you and now for you to connect to my pc its another $30.00 ..... this is crazy I am not a bank. Guess i have no choice but to proceed like we are i don't have the money to keep dishing out .... and hope it my question get results
Electronics Technician: Dustin, Senior Technician replied 1 year ago

As stated, the remote support was optional, not mandatory.

Lets try to proceed with written support.. It takes a bit more time and patience, but its workable.

Lets completely remove garmin express. To do so, download the free trial of this program

http://www.revouninstaller.com/

Once you have installed the revo uninstaller program.. Run the program. Use it to remove garmin express. When the normal uninstall process has completed, click advanced on the revo uninstaller window.. Then, click scan. It will find leftover files. Select all and delete all. if it finds more files, select them all and delete them all.

Then, restart your computer .. And then download and install garmin express again

http://software.garmin.com/en-US/express.html

Once installed,open and run garmin express and then click add device. Then, connect your nuvi to the computer and turn it on.

Can garmin express find your device now?

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own GPS Question
Customer reply replied 1 year ago
ok I followed all instructions
Electronics Technician: Dustin, Senior Technician replied 1 year ago

Is garmin express installed again?

And if so.. What happens when you click add device, and then connect your nuvi to the computer.. Will it find the nuvi now?

Ask Your Own GPS Question
Customer reply replied 1 year ago
still not recognized by Garmin but recognized by my pc
Electronics Technician: Dustin, Senior Technician replied 1 year ago

question.. Do you have the garmin plugged directly into a USB port..

Or do you have it plugged into a USB hub or splitter?

Ask Your Own GPS Question
Customer reply replied 1 year ago
directly in to the PC USB with a brand new Garmin USB cord i just bought. i have tried different ports as well i have three on this PC
Electronics Technician: Dustin, Senior Technician replied 1 year ago

Hmmm.. Lets try downloading the garmin map updater program and using it instead.

http://download.garmin.com/lmu/GarminMapUpdater.exe

If you install and run that program, can it see your nuvi?

Ask Your Own GPS Question
Customer reply replied 1 year ago
The program is not recognizing it
Electronics Technician: Dustin, Senior Technician replied 1 year ago

Understood..

Lets try this.. Shut down the nuvi.. Hold your finger in the lower ight hand corner of the touchscreen..

Turn it on while holding your finger there.. When it asks, choose to reset user data.

Once its complete connect it to the PC again.. Can garmin express see it now?

Ask Your Own GPS Question
Customer reply replied 1 year ago
did it ... still not recognized by either express or maps updater
Electronics Technician: Dustin, Senior Technician replied 1 year ago

One more thing.

Turn off the garmin, then Try holding your finger in the upper left corner. Then, starting the Garmin while its plugged into the PC

Then try to add it in garmin express. Any luck?

if not, and if you havent done so previously.. Install the garmin usb drivers here

http://www8.garmin.com/support/agree.jsp?id=591

Ask Your Own GPS Question
Customer reply replied 1 year ago
I completed it still nothing ... I also did a reboot
Electronics Technician: Dustin, Senior Technician replied 1 year ago

Lets try this, on the nuvi itself

go to Volume Screen.
3. Press the upper right hand corner of screen for 10 seconds.
4. The Developers Screen will pop up
5. Scroll down to MTP SETTINGS
6. Change from AUTO DETECT to MASS STORAGE
7. Shut down NUVI and hookup to Computer USB cable

Can your garmin express see it now?

Ask Your Own GPS Question
Customer reply replied 1 year ago
i wen to the volume screen that you instructed and i am unable to get the developers screen to appear i have tried several times
Electronics Technician: Dustin, Senior Technician replied 1 year ago

Understood. I think Ive reached about the end of what I can do by written support.

I can opt out and let another expert try to assist you, or I can send you the refund link now.

D.S

Ask Your Own GPS Question
Customer reply replied 1 year ago
I appreciate you trying guess I will do the refund .... if you couldn't do it I doubt another tech will be able to assist
Electronics Technician: Dustin, Senior Technician replied 1 year ago
Ask Your Own GPS Question
Customer reply replied 1 year ago
I cant rate you
Customer reply replied 1 year ago
how do I ate you ???
It won't let me
Customer reply replied 1 year ago
I am unable to rate you . How do I do that please?
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Senior Technician
Category: GPS
Satisfied Customers: 13,547
13,547 Satisfied Customers
Experience: Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,490 satisfied customers

Using & Working with GPS systems for 10+ years

Andy

Andy

Elec. Consultant

1,464 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Sijad H.

Sijad H.

Technician

1,396 satisfied customers

5+ years repairing various GPS models.

Daniel

Daniel

Engineer

342 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Bernie

Bernie

GPS Technician

325 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

Rod

Rod

Engineer

132 satisfied customers

Engineer - FCC Commercial License

Louie

Louie

Customer Service

27 satisfied customers

Hardware Technician

< Previous | Next >

Related GPS Questions
I have not used my explorist 200 for some time. When I
I have not used my explorist 200 for some time. When I changed batteries ans fired it up as near as i can tell everything seems to be woeking fine except the readout is so dime I can't read it. I trie… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I would like to install updates on my Garmin Nuvi. About 4
I would like to install updates on my Garmin Nuvi JA: How old is your Nuvi? Customer: About 4 years JA: What have you tried so far with your Garmin? Customer: I tried to update but cannot JA: Anything… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
It seems to be stuck on the screen that says Garmin. S6.
It seems to be stuck on the screen that says Garmin … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I have a Golf Buddy WT6 model GPS watch. The watch was
I have a Golf Buddy WT6 model GPS watch. The watch was purchased several months ago and had worried great up until this past week . On my last three rounds when I hit the golf button it goes through a… read more
Harry
Harry
507 satisfied customers
I keep trying to connect golf buddy to my computer. I plug
I keep trying to connect golf buddy to my computer. I plug the unit into my computer and follow directions, but it fails every time. Not recognizing the unit … read more
Harry
Harry
507 satisfied customers
I just bought the navman duo suv. I have a mac as my
I just bought the navman duo suv. I have a mac as my desktop. How do i open the Navman disk info Mac? … read more
Harry
Harry
507 satisfied customers
I have a Garmin GPS unit. Have not used it for several
I have a Garmin GPS unit. Have not used it for several months. Seems dead. Tried to recharge but no go. I assume the battery is dead. Where can I have it repaired?. I live in N Vancouver BC> … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
Screen worked fine when I started out then became dimmer and
Screen worked fine when I started out then became dimmer and dimmer until I can't see it anymore … read more
Harry
Harry
507 satisfied customers
I have a brand new Garmin 610T that I have turned on once
I have a brand new Garmin 610T that I have turned on once two weeks ago ( all was good) and today I turn it on and it only displays the Garmin name then shuts off a few seconds later. I have tried the… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Need update for nuvu 40. 3 4 years. Garmin express. What is
need update for nuvu 40 JA: How old is your Nuvi? Customer: 3 4 years JA: What have you tried so far with your Garmin? Customer: garmin express JA: Anything else you want the GPS Expert to know before… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
HOW TO DOWNLOAD WAYPOINTS TO THE COMPUTER. GARMIN ETREX
I PLUGGED IT IN TO THE COMPUTER WITH THE SUPPLIED CORD … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
819 satisfied customers
My wtx watch takes about 3 or 4 holes at least to find a
my wtx watch takes about 3 or 4 holes at least to find a satellite and frequently loses reception. this happens both in my florida home and in my north Carolina summer home where it was purchased this… read more
Harry
Harry
507 satisfied customers
On half moon bay golf club Cairns my 150 gps has a big error
On half moon bay golf club Cairns my 150 gps has a big error for middle of green on the 8th hole … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Will not hold a charge. Always computer i leave home with it
always computer i leave home with it showing full charge however it dies before 1st hole … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I tried to download from the net and then it sopped to work.
Second opinion] I tried to download from the net and then it sopped to work. I tried to reset but no success. Now it's completely dead. What can I do other than trow it away??… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
How do I set the time to CST on my 7771T-LMB. Magellan.
how do I set the time to CST on my 7771T-LMB JA: Who makes your GPS? Customer: magellan JA: What have you tried so far with your Magellan? Customer: setting but there is no option for time chaning JA:… read more
Harry
Harry
507 satisfied customers
Have a new GPS Garmin 60, need help instructions confusing.
have a new GPS Garmin 60, need help instructions confusing. downloaded the manuals. need to have some one who can tell me what to do. I have the unit here near the computer. HELP … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,490 satisfied customers
Did my nuvi 57 maps get updated after I ran the proper soft
Did my nuvi 57 maps get updated after I ran the proper soft ware Garmin Express? … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
50 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x