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Richard, Customer Service
Category: GPS
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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Attempting to recharge battery, message displayed no ascaris

Customer Question

Attempting to recharge battery , message displayed no ascaris reboot in 30 seconds.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Golf buddy
JA: What troubleshooting have you tried?
Customer: I've checked the battery and sdcard
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the GPS Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: GPS
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you remove the charger then hold the power button in for 60 seconds then release.

Let the device restart and tell me if it then starts correctly please.

Customer: replied 1 year ago.
I've done what you suggested and no result.
Expert:  Richard replied 1 year ago.


Can you give me the model you have please

Customer: replied 1 year ago.
Golf buddy platinum
Expert:  Richard replied 1 year ago.


Please do the following

1. Make sure the GolfBuddy is powered off.
2. Please connect your USB cable to the computer WITHOUT your unit.
3. Hold down the Menu button.
4. As you are holding the Menu button down, please connect your GolfBuddy to the USB cable.
5. Once you see the EMERGENCY REBOOT screen, please release the Menu button but leave your unit connected to the USB cable until the process completes.

Once done, disconnect and tell me how it functions please

Customer: replied 1 year ago.
I haven't got a computer
Expert:  Richard replied 1 year ago.

ok, I am sorry but its unavoidable, you will have to use one to do this step.

Maybe a friends or at the library?