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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8794
Experience:  Using & Working with GPS systems for 10+ years
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Computer will not recognize usb plug 2595, 7years old, its 4

Customer Question

computer will not recognize usb plug for garmin 2595
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: 7years old
JA: What troubleshooting have you tried?
Customer: its 4 years old unplug and replug usb
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I was trying to load new updates
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the GPS Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: GPS
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) Are you using the ORIGINAL USB cable - that came with the device?

2) The AGE of the device? (I ask because I see TWO different responses above)

3) WHEN this issue first began?

4) When was the last time the device was SUCCESSFULLY connected to the computer?


Customer: replied 1 year ago.
1) yes 2) 4years old 3) today 4) 6mos ago
Customer: replied 1 year ago.
I have windows 10
Expert:  Greg A. replied 1 year ago.

OK - can you tell me:

1) how the connection "feels" when you plug the USB cable into the device?

2) is there ANYTHING on the display of the device - when connected to the computer?

3) Did you have Windows 10 the LAST TIME it was connected to a computer?

Customer: replied 1 year ago.
what is the 26$
Expert:  Greg A. replied 1 year ago.

Not sure what you are referring to.

We experts are "users" of the site - just like you - and can NOT see your side of the system.

Customer: replied 1 year ago.
Hey Greg cancel my $5. I will throw the dam garmin away
Expert:  Greg A. replied 1 year ago.

Hi again,

As mentioned above,

We experts are "users" of this site - just like you - and have no access to ANY of your private information or account.

If you have ANY concerns about your account or site operation, You can contact the Customer Service department at the following page:

You should also have an option in the upper right corner of that page to contact Customer Service via email, chat, or phone.

Please let me know if you have any more questions - about your GPS - now or in the future.

Take Care, Greg A.

Expert:  Greg A. replied 1 year ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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