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Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 10902
Experience:  8+ years of professional experience
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The screen is frozen when I went to download maps

Customer Question

The screen is frozen when I went to download maps
Submitted: 1 year ago.
Category: GPS
Customer: replied 1 year ago.
I need help. The usb says it is connected, then the following message occurs:
The USB has been connected to the unit. Please follow instructions from PC application for updating maps or software. Please ensure that the device has a full charge before preceeding. It is frozen.
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That sounds to me like a Garmin device that needs either or both of the following:

1: to have its battery replaced, possibly

but first, to be tried, is:

2: to be connected to a computer running Garmin Express, and have Garmin Express try to do an update on it. Which sometimes cures such problems altogether without need of servicing or replacement of parts.

When dealing with an update for your Garmin device, it is best to simply download, install, and use Garmin Express.

Go to

and (if you have a Windows PC) click on the big blue Download button at center bottom of the page. (If you have an Apple, click on the nearby Download for Mac link.) And download Garmin Express' installer to your computer, save it, then double-click upon it to install Garmin Express.

Then start the program, Garmin Express. Then connect your Garmin device. Then use Garmin Express to update your device.