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Pete, Engineer
Category: GPS
Satisfied Customers: 17677
Experience:  Over 16 years experience installing and repairing electronics.
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I have purchased Australia - 1 year Map Update Service, my

Customer Question

I have purchased Australia - 1 year Map Update Service, my order No. is###-##-#### ***** am unable to download it on to my device, which a Tom Tom Model 4EH52, Serial No. BH2381B01722 4EH5.001.02 VIA 180. As far as I am aware I have MyDrive Connect loaded. Can you help?
Submitted: 1 year ago.
Category: GPS
Expert:  Pete replied 1 year ago.
Hi Marion,Remove the TomTom device from the computer.Also remove any other unnecessary USB devices.Restart the computer.Connect the TomTom.Let me know if MyDrive Connect starts automatically and installs the update for you?