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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2469
Experience:  Using & Working with GPS systems for 10+ years
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Why cant i install the maps from windows vista to my new nuvi

Customer Question

why cant i install the maps from windows vista to my new nuvi 2559. have downloaded garmin express but nothing is working. the unit came with usb cable. What is ANT stick? I have been on help sites and some reference ant stick.very frustrated
Submitted: 1 year ago.
Category: GPS
Expert:  Richard replied 1 year ago.
Hi there and welcome First, exactly where did you obtain the maps from?
Customer: replied 1 year ago.
garmin express. I followed instructions from owners manual.
Customer: replied 1 year ago.
are you there
Expert:  Richard replied 1 year ago.
ok, is it still saying it is downloading files?
Customer: replied 1 year ago.
no, i disconnected it.
Expert:  Richard replied 1 year ago.
ok, when you connect it now to the computer and open Garmin Express, then try to install the maps.What then happens?
Customer: replied 1 year ago.
I have to go to work. Can you please give me something to work with
Expert:  Richard replied 1 year ago.
Yes, my last instructions for you to do please.I will repeat again belowwhen you connect it now to the computer and open Garmin Express, then try to install the maps.What then happens?
Customer: replied 1 year ago.
It shows the three step process starting preparing and install. It tells how long the download will take which is many hours. It does not get to step to. Contiuall shows downloading files, but the icon does not move to next step which is supposed to happen in minutes. I let it run all night. Nothing is installed.
Customer: replied 1 year ago.
i have five minutes
Expert:  Richard replied 1 year ago.
ok, but now you restarted the unit have you tried again?
Customer: replied 1 year ago.
No. I did try twice yesterday.
Customer: replied 1 year ago.
Got to go.
Expert:  Richard replied 1 year ago.
ok, but usually the device needs to be restarted, so please try to install once you have restarted the unit