GPS

GPS Repair Problems? Ask a GPS Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

GPS

I purchased the Garmin Epix and have an issue with downloading

Customer Question
Hi, I purchased the Garmin Epix...
Hi,
I purchased the Garmin Epix and have an issue with downloading maps. I was able to download from Open Street Map an area of LA for hiking. Now (a couple of weeks later), I tried to download a different area. It is not letting me download the new map to Garmin BaseCamp.
I'm able to download the gmap file to the computer. Garmin MapManager asks me if I want to install it and I click the install button. It takes a few seconds, says it's installed, but I don't see it on the MapManager list. I checked the BaseCamp Maps, and it doesn't show up there. Only the one I downloaded weeks ago. Not sure if I missed a step.
Submitted: 1 year ago.Category: GPS
Show More
Show Less
Ask Your Own GPS Question
Answered in 4 hours by:
4/2/2016
Electronics Technician: Pete, Engineer replied 1 year ago
Pete
Pete, Engineer
Category: GPS
Satisfied Customers: 18,306
Experience: Over 16 years experience installing and repairing electronics.
Verified
Hi Siobhan,First, you need to convert the .osm file to a Garmin map image file (.img). You can use Mkgmap or GroundTruth for this. Let me know if you have already done that?Pete.
Ask Your Own GPS Question
Customer reply replied 1 year ago
Hi Pete,
Sorry for the delayed answer. I thought your message would go to my email account. I downloaded the Mkgmap application. What's next?
Electronics Technician: Pete, Engineer replied 1 year ago
Once you have completed this step, simply add the converted map to the device as you would previously have done.Pete.
Ask Your Own GPS Question
Customer reply replied 1 year ago
Yea, when I double click the .img file to open via the MKGMAP app, it just opens this wide arrange of files within MKGMAP. Not sure which one to pick.
.typ
.mdx
.xml
two other files listed as 63240000_mdr & Product1
Electronics Technician: Pete, Engineer replied 1 year ago
All of these files are required to work together to display the mapset.For example the TYP File holds the information about how map objects are displayed.
Ask Your Own GPS Question
Electronics Technician: Pete, Engineer replied 1 year ago
Hi, just checking in on your question. How did things work out for you?
Ask Your Own GPS Question
Customer reply replied 1 year ago
Honestly, all that's happened is I just ended up downloading another app that I either don't know how to use, or doesn't work with my MAC. I still haven't been able to add tiles/maps to my Basecamp app.
Electronics Technician: Pete, Engineer replied 1 year ago
What format are the maps now in?Are they in a zipped folder, or unzipped?
Ask Your Own GPS Question
Customer reply replied 1 year ago
I have the map saved on my desktop under different labels:
.gmap (when I double click, opens Map Manager, says it installed it, but there's a glitch b/c it doesn't show up in Map Manager)
.gmapi (not recognized by Map Manager)
a folder labeled .gpx (opens box with a bunch of files to choose from)
a folder labeled .img (opens box with a bunch of files to choose from)
Not sure what zip file looks like, but I'm guessing it's the .gpx & .img extensions
Electronics Technician: Pete, Engineer replied 1 year ago
The map must be in the Garmin .img file format so that it can be loaded onto the watch.Try the following conversion software to make your map files:http://www.mkgmap.org.uk/
Ask Your Own GPS Question
Ask Pete Your Own Question
Pete
Pete
Pete, Engineer
Category: GPS
Satisfied Customers: 18,306
18,306 Satisfied Customers
Experience: Over 16 years experience installing and repairing electronics.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,484 satisfied customers

Using & Working with GPS systems for 10+ years

Andy

Andy

Elec. Consultant

1,464 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Sijad H.

Sijad H.

Technician

1,396 satisfied customers

5+ years repairing various GPS models.

Daniel

Daniel

Engineer

342 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Bernie

Bernie

GPS Technician

325 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

Rod

Rod

Engineer

132 satisfied customers

Engineer - FCC Commercial License

Louie

Louie

Customer Service

26 satisfied customers

Hardware Technician

< Previous | Next >

Related GPS Questions
When I previously entered an address, I had a choice of
When I previously entered an address, I had a choice of cities, then got my directions. Now, when I enter address, I don't get city options, just a state or area map. When I press "Recent" button, I'm… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I need a battery for a nvu83t nav-u. Sonynv-u83t. I justneed
i need a battery for a nvu83t nav-u JA: What's the make/model of your device? How old is it? Customer: sonynv-u83t JA: How long has this been going on? What troubleshooting have you tried? Customer: i… read more
Louie
Louie
Customer Service
Associate Degree
26 satisfied customers
Typed in wrong language by accident how do I get back to
typed in wrong language by accident how do I get back to english … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,484 satisfied customers
I tried to download the drivers but it is a weird file and
I tried to download the drivers but it is a weird file and not the filename described. … read more
Pete
Pete
Engineer
18,306 satisfied customers
My saved addresses are not coming up on my screen. My saved
My saved addresses are not coming up on my screen . … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,484 satisfied customers
I have a WT5 and I have a picture a round circle, perhaps
I have a WT5 and I have a picture a round circle, perhaps the glob and beside it appears to be a magnifying glass, neither of which I can remove or for that matter even turn off the GPS, any suggestio… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My Garmin GPS is working but no talking can u please help me
My Garmin GPS is working but no talking can u please help me I can't do without it … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,484 satisfied customers
I have a vivoactive HR that has frozen on the power on/off
I have a vivoactive HR that has frozen on the power on/off screen. What can I do? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
How do I enter a destination that is not listed
how do I enter a destination that is not listed inQuickSpell … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,484 satisfied customers
Ihello i have problem with my car portable gps garmin. About
ihello i have problem with my car portable gps garmin … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have a portable 4ET03 TOMTOM XL and need to update the
I have a portable 4ET03 TOMTOM XL and need to update the maps. How do I do this? Rosemary T. Reid… read more
TX25B
TX25B
Master\u0027s Degree
2 satisfied customers
The battery I think is shot. What do I do? C5761eoeo40115.
The battery I think is shot. What do I do? JA: What's the make/model of your GPS unit? How old is it? Customer: C5761eoeo40115 JA: What happened right before this popped up? Customer: Nothing JA: What… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
My brother -in-law wants to install directions but I can't
My brother -in-law wants to install directions but I can't find the manual. Can I print a copy of it for him? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have a Nuvi40 and only recently the voice has stopped
Hi I have a Nuvi40 and only recently the voice has stopped working on it. Is there somewhere I can check the settings. Went to settings but doesn't seem to have anything other than change language … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,484 satisfied customers
How to update? S/n 0754200497398. I can not put addres unit
how to update? JA: What's the make/model of your GPS unit? How old is it? Customer: s/n 0754200497398 JA: What happened right before this popped up? Customer: I can not put addres unit fresees JA: Wha… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My Garmin Forerunner XT is frozen. I tried to plug it in,
Hi. My Garmin Forerunner XT is frozen. I tried to plug it in, but it won't reset. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I'm trying to update my NUVI 1390. The upgrade site says my
I'm trying to update my NUVI 1390. The upgrade site says my chip is incopatable. It is a SanDisk with 4GB that I bought from you. The site says the devise is 19% full. But I can update the software. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
Changed battery and won't come up at all. Garmin nuvi 1690
Have owned this for many years, just wanted to change the battery … read more
Pete
Pete
Engineer
18,306 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x