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I have a dezl 760LM and the led in the fly lead has gone out

Customer Question
the unit says low battery...
I have a dezl 760LM and the led in the fly lead has gone out the unit says low battery and is not charging. I have checked the fuse in the tip and bit is ok is there anything else I can do please ?
Submitted: 1 year ago.Category: GPS
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Answered in 23 minutes by:
3/21/2016
Electronics Technician: Greg A., Engineer replied 1 year ago
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 9,157
Experience: Using & Working with GPS systems for 10+ years
Verified

Hello & Welcome to Just Answer,

Sorry to hear of any issue with your device or vehicle power adapter.

May I ask HOW the fuse in the tip of the adapter was TESTED?

Was that with a multi-meter or "visual inspection", or some other means?

Also, how does the tip of the adapter "feel" - when inserting into the power socket (firm, loose, etc.)?

Thanks

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Electronics Technician: Greg A., Engineer replied 1 year ago

Hi again,

I believe you may have opened a new question - instead of replying back here - on this page.

If the fuse was TESTED and the tip of the vehicle adapter is a "good fit" when connected (is making contact) to the power socket, but the power indicator light does NOT come on, then the adapter may have failed - and will need to be replaced.

Now if this system is still covered by warranty (typically for a 1 year period), then that replacement should be done at no cost to you. If out of warranty, a replacement can still be purchased - either through Garmin support or perhaps through a local GPS dealer.

NOTE: IF this is a vehicle adapter that includes a "Traffic Receiver" AND you use that traffic feature, make sure you get the same (or compatible) adapter. The Part Number of that adapter is usually printed on a label located somewhere along the lead. Or the Garmin Customer Support folks can look up the proper part number for you - if you contact them.

In any case, you will want to get in contact with Garmin Technical support, and have the Serial Number of your dezl 760LM available so that you can get the correct part number and part for your device. I have the main support contact information below.

Australia Customer Support: 1800 235 822
Australia Fax Number: 02 8882 6150

New Zealand Customer Support: 0800 427 652
New Zealand Fax Number: 0800 427 646

I hope this information reaches you and helps.

Please let me know what you find or if you have any more questions.

If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you with this question.
You should see some "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.

Thanks, ***** *****
--. .-
(im)

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Electronics Technician: Greg A., Engineer replied 1 year ago

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

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