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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2470
Experience:  Using & Working with GPS systems for 10+ years
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I have a forerunner 920xt and it none of the buttons works.

Customer Question

I have a forerunner 920xt and it none of the buttons works. Was working fine until today.
Submitted: 1 year ago.
Category: GPS
Expert:  Sijad H. replied 1 year ago.

Hi and thank you for your question. My name is ***** ***** I will be happy to assist you.

Did anything happen to the device should as a drop to the floor or being hit by another object? Sometimes a master reset can resolve most of the issues.

To perform the master reset:

a. Power off the forerunner holding the power button until it turns off.


c. Press but don’t hold the POWER BUTTON for a second or so second – device should turn on
d. Wait for 1st beep then release UP ARROW BUTTON
e. Wait for 2nd beep then release DOWN ARROW BUTTON

Give that a go and let me know on the restart if the buttons are now functioning as they should.