Thanks is it under 1 full year or just over that point?
You have done the right thing, and Im sure the update was good as they almost always are.
When things like this happen after an update, the problem is a bad memory IC. Whet happens is it tries to write data in for the update, but since there es a bad memory location, other parts of the system are compromised and certain features will no longer work. hopefully all that makes some sense to you.
I wish I had better news for you but this one needs to go in for repair.
One of the best places for that is to bring it to Best Buy for repair.
I will stick with you until this is complete.
Please rate my service thus far.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
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Thank you and have a great day!