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Just plugged my TOMTOM in to my USB on my computer, turned
just plugged my TOMTOM in to my USB on my computer, turned it on and all I have is a picture of a wired TOMTOM. How can i get the GPS to start? … read more
Sijad H.
Sijad H.
Technician
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I am trying to update my tomtom XXL. It s a new computer and
I am trying to update my tomtom XXL. It s a new computer and I am lost … read more
Richard
Richard
IT Manager
IT Manager, Consultant
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Can you help with a - xxl, all i know it is a - xxl/I no
all i know it is a tom-tom xxl/I no longer have th box. It is about 8 yrs old. I tried to update it,and when i plugged into my computer,it lost all data,but just flashes the Logo on and off. … read more
Pete
Pete
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Suddenly I can no longer get my cadence on my edge 500 - I
Suddenly I can no longer get my cadence on my edge 500 - I changed the battery twice, no success and that is after the screen said low battery and it died in class. Any suggestions… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
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After switching on, the screen goes to the Main Menu as usual,
After switching on, the screen goes to the Main Menu as usual, with options "Navigate to", "View Map", "Plan Route", "Services", "Settings", "Help", but when I try to select one of these, nothing happ… read more
Bernie
Bernie
GPS Technician
Bachelor's Degree
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After leaving my Tomtom GPS uncharged for the past 4 months,
After leaving my Tomtom GPS uncharged for the past 4 months, the battery is dead and won't take a charge. How, where do I send it to to get repaired. Bill I just want the GPS repaired, I do not need a… read more
Steve G.
Steve G.
Chief Engineer
11,224 satisfied customers
I tried to update my Tomtom by connecting to computer, but
I tried to update my Tomtom by connecting to computer, but it 'froze' and now I cannot turn it off. What can I do?… read more
BEST-IT-Expert
BEST-IT-Expert
Master's Degree
719 satisfied customers
when I switch my XXL on the tom toms dont sound and the legal
when I switch my XXL on the tom toms don't sound and the legal notice come on after a few seconds but the "I agree" does not respond to touch… read more
KKassel
KKassel
OWNER
High School or GED
272 satisfied customers
I put in the address where I was going too. As it was going
I put in the address where I was going too. As it was going to tell me how to get there. The screen went blank, and I can not get it back up. It was plugged in to the adapter in the car when this happ… read more
KKassel
KKassel
OWNER
High School or GED
272 satisfied customers
My Tom Tom is dead. I have tried charging it for 2 to 4 hours
My Tom Tom is dead. I have tried charging it for 2 to 4 hours in the car but it will not turn on. I have also tried on the computer. We used it about 8 weeks ago but not since then. We rarely use it. … read more
Sijad H.
Sijad H.
Technician
1,839 satisfied customers
I connected to the computer and did all the downloads, but
I connected to the computer and did all the downloads, but the Tomtom won't load past the TOMTOM screen. I have had it about a year, and haven't had a problem before. Is there anything that I can do?… read more
jjjjm2011
jjjjm2011
PMEL Technician
Associate Degree
370 satisfied customers
I have an XXL unit. its been great. Now, when I hit Street
I have an XXL unit. it's been great. Now, when I hit Street and number, it starts all over again… read more
Sijad H.
Sijad H.
Technician
1,839 satisfied customers
I purchased a 12 month update the previous evening for my XXL.
I purchased a 12 month update the previous evening for my XXL. Now my GPS is not working. It does not go farther than "Plan Route." Although I have the same GPS in all of my three cars, I need this on… read more
BEST-IT-Expert
BEST-IT-Expert
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On our trip from Mississippi to the Tennessee Smokies our TomTom
On our trip from Mississippi to the Tennessee Smokies our TomTom just QUIT. It said the battery needed recharged; however, it had been plugged into the vehicle the whole time. We tried to recharge it … read more
Daniel
Daniel
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I was given this TomTom GPS sometime ago and never have tried
I was given this TomTom GPS sometime ago and never have tried to use it. Now I wish to make a long trip and I have connected to the computer and to TOMTOM home page and absolutely nothing happens.....… read more
Aric
Aric
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Run A/V and repair business for over
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I have a new GPS and want to either sell my older one or give
I have a new GPS and want to either sell my older one or give it to my grandson. How do I delete the "HOME" address and directions in it. I can clear all the other data but can't find a place to delet… read more
Rod
Rod
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Graduate Certificate
132 satisfied customers
My TomTom with lifetime map updates and lifetime traffic today
My TomTom with lifetime map updates and lifetime traffic today had all white screed with black up and down lines. I could not turn it off. I left it unplugged until the battery died. Can it be repaire… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Tom Tom XXL GPS seems to be freezing up. It wont let me
My Tom Tom XXL GPS seems to be freezing up. It won't let me plan a new route. It just keeps shutting off and restarting. It lets me click the button on the screen to acknowledge the user agreement. Th… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Sijad H.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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