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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2484
Experience:  Using & Working with GPS systems for 10+ years
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My via135 starts up when i plug the cable from the comp into

Customer Question

Hi, my via135 starts up when i plug the cable from the comp into it but since yesterday i haven't had any maps after trying to download the latest map. it tried to install but then stopped with a message saying something has gone wrong. it downloads about 40 - 50 % and i tried it lots of times, even reinstalling the program. now it wont even acknowledge the satnav is connected
JA: Sometimes things that you think will be really complicated end up being easy to fix. The GPS Technician I'm going to connect you with knows all the tricks and shortcuts. Are you ready to speak with the GPS Technician now?
Customer: yes
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the GPS Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: GPS
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

And also, and this is important.

What tomtom software are you using on your computer.. TomTom Home or my TomTom ?

Customer: replied 1 year ago.
Hi Dustin, I've sorted the problem, the Tom Tom app on my comp had been disabled by windows. Thanks for responding, Steve
Expert:  Dustin replied 1 year ago.

Understood. And glad to hear the issue is sorted.

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