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Keyboard is only partially functional some letters do not…

Customer Question
keyboard is only partially functional...
keyboard is only partially functional some letters do not respond while others are wrong
Submitted: 2 years ago.Category: GPS
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Answered in 3 hours by:
1/30/2016
Electronics Technician: Greg A., Engineer replied 2 years ago
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 9,777
Experience: Using & Working with GPS systems for 10+ years
Verified

Hello & Welcome to Just Answer,

Sorry to hear of any issue you are having with your device.

From what you describe, it sounds like the touch screen may need to be "calibrated" again. This sometimes happens when the device has not been used for a while OR the battery gets VERY LOW and the calibration data gets lost (from memory).

So let me send you a link to a video that shows how to calibrate the screen. Please take a look and see if you can perform this process on your device, and if it restores proper operation for you.

NOTE: You need to do this process with the device disconnected from power, so a well charged battery is needed.

Click here --> https://www.youtube.com/watch?v=cxZtvspUydk

Please let me know if this works for you or if you have any more questions.

If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you with this question.
You should see some "smiley faces" or "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.

Thanks, ***** *****
--. .-
(im)

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Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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