How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: GPS
Satisfied Customers: 18133
Experience:  Over 16 years experience installing and repairing electronics.
Type Your GPS Question Here...
Pete is online now
A new question is answered every 9 seconds

I have the same issue as this post which is already 1 year

Customer Question

Customer: Hello I have the same issue as this post which is already 1 year old. I am stucking with my dezl560 with a black escreen. How did you solve this Screen Problem? All other things I did already -> downloading 390.gcd and garmincure and so on thanks a lot.
JA: Thanks. Can you give me any more details about your issue?
Customer: Well the issue was that one update had a bug or something and my garmin dezl 560 was not starting anymore. Than I resetted the garmin. Didn´t help. Then I formatted the navi and put on the Software 390.gcs von gmaptool with garmincure as described here. and I am also stucking with black escreen.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to GPS Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes, am I able to pay by credit Card od. PayPal?
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: GPS
Expert:  Pete replied 1 year ago.

Hi there,

You can try updating the software on the device using Garmin Express:

If that doesn't resolve the issue, then the device likely has a hardware fault and will need to be returned to Garmin for repair.

If the device is under 1 year old then the warranty will cover any repairs required.