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Pete, Engineer
Category: GPS
Satisfied Customers: 17378
Experience:  Over 16 years experience installing and repairing electronics.
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Garmin Foreunner 620 will not pair with Connect on iPhone

Customer Question

Customer: Garmin Foreunner 620 will not pair with Connect on iPhone 5S. Get device connection error.
JA: Thanks. Can you give me any more details about your issue?
Customer: When trying to pair Forerunner 620 with an iPhone 5S, the watch connects to the phone, the passkeys match but instead of pairing, I get an error that says pairing failed. device connection error
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to GPS Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes oh...already tried uninstalling and reinstalling the Connect mobile app
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: GPS
Expert:  Pete replied 1 year ago.

Hi Randall,

Thanks for your question.

First, try pairing the Forerunner with a different phone - if it pairs ok, this confirms that the Forerunner is working correctly.

Try force-closing all other apps on the phone in case they are causing a conflict. Un-pair the Forerunner from the phone, shut down the phone, restart it and try pairing the Forerunner again.

Let me know if that works or if you need further assistance...