Hi again and thanks for that information.
Sorry for any delay.
OK - if it was me, what I would do is start by backing up any data that you have on the device, and then do a Master Reset. Then I would take the device OUTSIDE, power it up, go to the satellite signal screen, and then place the device in a STATIONARY position, and let it sit UNTIL it finds and locks on the satellite signals. That can take 20 minutes or more - after a reset, and you SHOULD see SOME satellite signal bars on that screen while this is happening.
Let me give you some links to the pages that describe how to back up your data AND how to do the Master Reset.
Click here --> How to back up your data
Click Here --> How to do a Master Reset.
I also have a link to a video that shows how the Master Reset is done on this series of devices.
Click here --> Video.
Please give these things a try and let me know your results, and especially if you see ANY signals on the satellite screen of the device -- once you have reset and let the device sit outside for at least 20 minutes.
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Thanks, ***** *****