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Sijad H.
Sijad H., Technician
Category: GPS
Satisfied Customers: 1721
Experience:  5+ years repairing various GPS models.
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My Garmin 910 xt froze up when I was running the other day

Customer Question

my Garmin 910 xt froze up when I was running the other day and now it will not do anything. It was frozen on the calibration screen, now it is just a blank screen. I have tried charging it overnight, but nothing happens. Any thoughts?
Submitted: 1 year ago.
Category: GPS
Expert:  Sijad H. replied 1 year ago.

Hi and thank you for your question. My name is ***** ***** I will be happy to assist you.

How old is the device?

The rest you performed was it a master reset?

Customer: replied 1 year ago.
2 years. yes I tried a master reset but it did nothing
Expert:  Sijad H. replied 1 year ago.

OK, when you performed the master reset, did you have the unit plugged into a power source?

Customer: replied 1 year ago.
i tried it both ways, plugged in and unplugged
Expert:  Sijad H. replied 1 year ago.

Did you try using a different power source? For example, using the computer to charge it vice the AC power adapter?

Also these models have known issues with the power button. Try pushing the power button with more force than is usually used.

Customer: replied 1 year ago.
I have tried a different power source. And I have pushed harder on the power button.
Expert:  Sijad H. replied 1 year ago.

What is the hard reset method you used?

Customer: replied 1 year ago.
Power Forerunner off.
Press and hold Mode and Enter buttons.
Press and release Power button (still holding Mode and Enter)
Release Mode and Enter once Power is released.
Expert:  Sijad H. replied 1 year ago.

Alright. One last thing you can try is cleaning the contacts where the charger attaches to the devices and the contacts on the charger as well to make sure the device is getting a charge. You can clean the contacts using isopropyl alcohol. Once the contacts are cleaned, connect it to the charger again and allow it to charge about 30 minutes before trying to turn it on again.

Customer: replied 1 year ago.
I did that last night.
Customer: replied 1 year ago.
any other ideas?
Expert:  Sijad H. replied 1 year ago.

Alright, then I am afraid there is something internally wrong with the device. You have already done all the troubleshooting procedures to try and revive the device and it is not turning off. The device is out of warranty but you may still be able to send it in for repair. I am out of ideas. I will opt out and let other experts look in in case there is something I missed though.

Customer: replied 1 year ago.
ok, so no charge for this, right?