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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8929
Experience:  Using & Working with GPS systems for 10+ years
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How do I get it to change states it has kentucky on it and I

Customer Question

How do I get it to change states it has kentucky on it and I need to get Missouri on it
Submitted: 1 year ago.
Category: GPS
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

Sorry to hear of the issue you are having with your device.

To help you with this issue, may I ask:
1) The FULL Make & Model Number of the device you are working with?
2) The AGE of the device?
3) WHEN this issue first began?


Expert:  Greg A. replied 1 year ago.

Hi again,

I didn't see a response from my last post, but also wanted to ask:

Has the unit EVER had the maps update, and if so, can you tell what maps are currently installed?


Customer: replied 1 year ago.
I sent all the information that you wanted but I will try again it is a Garmin nuvi a390 lmt ser #23A111037 I can not get anything but Kentucky on it I have tried everything the book said I do not know when it was upgraded as far as maps goes I tryed that to I tried to put the state and zip code in and still came up with the same thing I am not very happy with this service paying $34.00 and no results I would like to either get it right or get my money back in fact I think that is what I need to do I have not have very good luck with this service this is not the first time that I have tried it and still the same so I would like to have my money put back in my account ASAP thanks please send me a e mail on this thanks
Expert:  Greg A. replied 1 year ago.

Hi again and thanks for that information.

RE: "I sent all the information that you wanted but I will try again" and "I have not have very good luck with this service this is not the first time that I have tried it and still the same".

Perhaps you were sending responses via EMAIL or having trouble using the SEND or REPLY button HERE - on this page?

I only mention this because we experts see ONLY what you post here - on this page. We do NOT get email information forwarded to us, or any other information.

To keep it simple, if YOU do not see your information posted on THIS PAGE, we do not see it either.

So now that you know a little more about how this system works, back to the problem at hand.

Now that I KNOW you have a Nuvi 1390LMT, which I confirmed via the serial number, I can ask you to check a specific screen (the Map Info screen) to verify what version (or group) of the maps you have installed.

If what I suspect is true (I suspect you have a "limited" group of states installed), then you should see that on the Map Info screen, and we will be able to correct it.

To get to that screen, start at the MAIN screen and

- touch Tools, then Settings, then Map, then the Map Info button (or just Info) - usually at the bottom of the Map screen.

Then you should see a screen with a box with a check mark in it, then a couple of lines of TEXT that describe the maps (version & such), and on the LAST LINE there MAY be an extra letter or two, or perhaps a word (like NE, SE, or EAST).

If you would like to get this resolved once and for all, please check that screen and tell me EXACTLY what you see on that screen.

As an example of what you might see, I have a link to a short video that shows how to get to that screen and what you might expect to see there. Please take a look and then try this on your own device, and let me know EXACTLY what you see on that Map Info screen.

Click here --> Example video

I look forward to your response HERE - so we can get this resolved for you.

Thanks, ***** *****


Customer: replied 1 year ago.
to Greg I found the screen you was talking about and it says U S& Canada-east
Expert:  Greg A. replied 1 year ago.

Hi again and welcome back.

Let me say: "Ah Ha" - that is what I expected - which is something that had the "East" at the end.

So do you want/need:

1) the quick (relatively) & dirty solution to fix this up, or

2) the solution that will allow you to have ALL of the US & Canada on the device, and continue to have it any time you run an update?

And remember, REPLY ONLY HERE - on this page - as I do NOT see any other responses (such as email).


Customer: replied 1 year ago.
I would like to have all of the states so let me know how to do this thanks
Customer: replied 1 year ago.
this is all that I think I will need I hope
Expert:  Greg A. replied 1 year ago.

Hi again,

Sorry for any delay.

OK - What I have below is what I think happened with your device - or the "why" the "East" maps are on the device, and then a procedure for how to update the maps so that ALL of the states (and I assume Canada) will be installed.

NOTE: in the procedure where is says that the microSD card may be "optional", you will want to make that MANDATORY - so ALL the maps can be installed.

WHY you have just a portion of the maps:

These devices were originally loaded with the FULL maps set - so that it would fit into the INTERNAL MEMORY of the device.

BUT, as time goes by, MORE DATA is added to the maps, so after a few updates, it is possible that the INTERNAL MEMORY of the device no longer provides enough space to hold ALL the detailed data.

During one of your previous updates, I suspect there was a "warning message" on the computer screen that mentioned this "not enough memory space" to hold all the maps, but it did allow you (or the person that did the update) to continue to install just the "Eastern" states and regions of the US & Canada.


What to do to correct this issue (basic explanation):

I recommend

- Purchasing and installing a new 8GB microSD card (SDHC type).

- Connect the device to your computer and UPDATE the device software and maps.


DETAILED procedure - to "do it right".

How to Update Garmin Nuvi Maps.
What is needed?
1) A WORKING device with some previous version of maps installed.
2) A computer and USB cable (to be able to connect the device to the computer).
3) A microSD card (or microSD & SD adapter) of 4GB or 8GB (maximum) capacity. This MAY be optional, but is HIGHLY recommended (MANDATORY in this case). A link to where you can get an 8GB SD card is listed in the "resources" section below, but you MAY be able to find one at any local electronics or computer store. Do NOT get a larger capacity than 8GB (or smaller than 4GB) as there could be issues with the larger capacity cards. Card MUST be SDHC type.
4) A current copy of "Garmin Express" installed on your computer. This is Garmin's recommended program (tool) for doing any updates, including device software AND maps. If you need to get a copy of Garmin Express, use the link below.
Click Here -->
5) A HIGH SPEED internet connection (dial up is NOT recommended).

How is it done? Steps to Update device software and Maps.
Step 1) FULLY charge your device and then TEST it - without being connected to the charger or power adapter. This is to TEST the battery life of the device, as there are portions of this procedure (unit software update) that NEED the battery to be in good shape to successfully update your device. Once you confirm that the device will successfully operate for at least 15-20 minutes, then it should be safe to move on - AFTER FULLY charging the device again.

Step 2) Once the device is charged up again, you are ready to check and update the unit software ONLY! This is prepare the device with any updates that may be needed to recognize the SD card that is to be inserted in the next step, and to be able to store the updated map data on that card.
Step 2a) Connect the fully charged device to your computer via the USB cable and WAIT. After a few seconds (or perhaps minutes), the computer SHOULD recognize the device as a "removable storage" device, and allow you to "see the device" as such. NOTE: If the computer asks you if you want to "fix" the storage device in any way, respond by saying NO! You do NOT want to change the device at all right now, but just have it recognized and seen by the computer.
Step 2b) Start the Garmin Express program and make sure it "sees" your device. Once it does, the program SHOULD open in the "Updates" tab, and show you any updates that are available to the unit software and or maps. Do NOT try any map updates just yet, as all we are interested in at this time is the unit software.
Step 2c) Go ahead and load any need software updates, and give PLENTY of time for the updates to successfully load onto the device. Now this next part is CRITICAL ... When the program says it is OK to remove the device from the computer, WAIT an extra 60 seconds to make SURE all the software is written to the device. After this wait, remove the device from the USB cable and allow it to reboot. Allow it to power up if it does that "automatically", and let it settle on the main screen. Then take a quick look at the "Where To?" and "View Map" screens, just to make sure they can be reached without any issue. Then power the device OFF and back ON again, and check the rest of the screens - just to make sure they still work.

Step 3) Now power the device OFF, and insert the microSD card. The card SHOULD go in easily (slot is on the side) - with a firm push and should "latch" into place, so do NOT force the card in.

Step 4) Reconnect the device to the USB cable and run Garmin Express again - to get the map updates.
NOTE: This can take a LONG time - depending on your internet and computer speed.
Step 4a) Find and click on the "Map Update" section in Garmin Express. If you do not have prepaid updates available, maps can be purchased directly from Garmin Express.
Step 4b) Run the download and install section of the program, and allow plenty of time for the maps to transfer to your device. (these updates can take an hour or more)
When the program says it is OK to remove the device from the computer, WAIT an extra 60 seconds to make SURE all the software is written to the device. After this wait, remove the device from the USB cable and allow it to reboot.

Once all this is done, TEST the device again - to make sure all is well with the new maps and the device.

Examples of 8GB microSD cards listed on Amazon. >>Click Here<<.

NOTE: These are the results of a "search" on Amazon. Please select a GOOD quality card, as you will need this to work for some time (don't "go cheap" on the card that will be holding your data).

That should do it. I know this looks like a lot of things to do, but it is simply the DETAIL step-by-step process, to 1) Install an 8GB microSD card in the device and 2) Update the maps again. The Garmin Express program SHOULD detect the microSD card being installed, and put ALL the maps on that card.

When this all gets done, go back to the Map Info screen and VERIFY that ALL the maps are there, and that it no longer says "East" on the last line of the description.

I hope this helps. Please let me know if you run into any issues during this process, or if you have any other questions.

And when you are ready, please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you with this issue. You should see some "smiley faces" or "stars" to do that, but please let me know if you do NOT see them or can not use them.

Thanks, ***** *****
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