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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8734
Experience:  Using & Working with GPS systems for 10+ years
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Turned it off and it will not turn back on

Customer Question

turned it off and it will not turn back on
Submitted: 1 year ago.
Category: GPS
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

Sorry I didn't see your question earlier and to hear of the issue you are having with your device.

To help you with this issue, may I ask:
1) The FULL Make & Model Number of the device you are working with?
2) The AGE of the device?
3) WHEN this issue first began?

Thanks

Customer: replied 1 year ago.
Garmin nuvi2597 LMT 5 inch.
bought new in May 2015
Sept 2015
Expert:  Greg A. replied 1 year ago.

Hi again and thanks for that information.

OK - assuming the device is charged up (was connected to some kind of charger for a few hours), it may just be stuck in a "standby mode" of some kind.

So let's try to power it up again, except this time, make sure it is DISCONNECTED from any power (remove it from any mount too), and push and HOLD the power switch - for up to about 45 seconds.

If you see the screen come ON, release the power switch - to allow the device to power up fully.

NOTE: it MAY take a couple of tries, so don't be afraid to try more than once.

Please let me know what you see when you try this.

Thanks, ***** *****

Expert:  Greg A. replied 1 year ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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