How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Engineer
Category: GPS
Satisfied Customers: 11865
Experience:  25+ Years Experience in Computers and Electronics. GPS Expert.
Type Your GPS Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I have a 2010 Toyota ghlander Hybrid w/ JBL Nav set up

Customer Question

Hi, I have a 2010 Toyota Highlander Hybrid w/ JBL Nav set up (E7015). I accidentally cracked the display screen by (stupidly) attaching a suction cup mount to it. Now the touchscreen works in some areas but is inoperable in others. I found an OEM screen only on eBay (for $139) that looks like it has a connector cord attached. I'm wondering if you think just replacing the touch screen (and recalibrating the system) will work, and if so, I'd love to track down some written or video directions for how to DIY, because I'm pretty handy...
Submitted: 2 years ago.
Category: GPS
Expert:  Michael Hannigan replied 2 years ago.

Hello my name is Michael.

I would like to make you aware that the OEM screen alone might not do the trick....if you think the Digitizer might be affected as well by the incident, then try to find out how much would it be for both's a 50/50 change you might need both.

Let me know if you need any further advise.

Thank you.

Customer: replied 2 years ago.
The product I'm looking at seems to be both touchscreen & digitizer in one, so I'm a bit confused by your answer. Here is a link to the replacement part I'm talking about:
The product info is also attached.
Expert:  Michael Hannigan replied 2 years ago.

That is what you want. The reason I mentioned this is that they are sometimes sold separately, and you have to be very careful not to get just the display or just the digitizer, because bonding them together is all but an impossible DIY job. This has both, and it is the correct part.

Customer: replied 2 years ago.
Okay, thanks. Finally, any advice as to where I can access install instructions for this part (or how complicated it is)? I've struck out so far googling and YouTubing....!
Expert:  Michael Hannigan replied 2 years ago.

It isn't very difficult, actually. Basically, just a swap - unplug and plug... it should have instructions with it. But if it doesn't, and you run into any questions, just come back and let me know.