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Pete, Engineer
Category: GPS
Satisfied Customers: 17260
Experience:  Over 16 years experience installing and repairing electronics.
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Have nuvi 3590, trying to load newly purchased city

Customer Question

have nuvi 3590, trying to load newly purchased city navigator europe nt dvd on to my computer and device for trip to europe. will not recognize disk despite placing proper product key into system. says improper key
Submitted: 1 year ago.
Category: GPS
Customer: replied 1 year ago.
currently using windows 10. also tried laptop with windows 7. same result
Customer: replied 1 year ago.
Still waiting for response. Pretty expensive to not get answer after paying.
Customer: replied 1 year ago.
I see that this is a common problem. Is it possible to exchange dvd for sd card and fewer problems. I paid for express shipping for a coaster it appears. Leaving for London and Paris early next week. need to know what you recommend I do
Customer: replied 1 year ago.
Purchased direct from Garmin
Expert:  Pete replied 1 year ago.

Hi there,

If the disk is not working with the provided key then you will need to contact Garmin directly to get a replacement key.

You can contact Garmin through