GPS

GPS Repair Problems? Ask a GPS Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

GPS

I have plugged my Garmin into a USB port on my MACBOOK PRO.

Customer Question
What else, if anything, do...
I have plugged my Garmin into a USB port on my MACBOOK PRO. What else, if anything, do I have to do to update my maps? My Garmin is supposed to have free updates.
Submitted: 2 years ago.Category: GPS
Show More
Show Less
Ask Your Own GPS Question
Answered in 2 minutes by:
9/1/2015
Electronics Technician: Greg A., Engineer replied 2 years ago
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8,996
Experience: Using & Working with GPS systems for 10+ years
Verified

Hello & Welcome to Just Answer,

Sorry to hear of the issue you are having with your GPS.

May I ask:
1) The FULL Model Number of the device you are working with?
2) The AGE of the device?
3) Is this the FIRST time you have tried an update?

Thanks

Ask Your Own GPS Question
Customer reply replied 2 years ago
1) Nuvi 2555LM
2) about 2 years
3) first time I have tried to update
Customer reply replied 2 years ago
Purchased from Sam's 12/06/13
Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again and thanks for that information.

OK - assuming your device is working correctly with the current maps, I have the steps for doing the update below.

How to Update Garmin Nuvi Maps.
===============================
What is needed?
1) A WORKING device with some previous version of maps installed.
2) A computer and USB cable (to be able to connect the device to the computer).
3) A microSD card (or microSD & SD adapter) of 4GB or 8GB (maximum) capacity. This MAY be optional, but is HIGHLY recommended. A link to where you can get an 8GB SD card is listed in the "resources" section below.
4) A current copy of "Garmin Express" installed on your computer. This is Garmin's recommended program (tool) for doing any updates, including device software AND maps. If you need to get a copy of Garmin Express, use the link below.
Click Here --> http://software.garmin.com/express.html
5) A HIGH SPEED internet connection (dial up is NOT recommended).

How is it done? Steps to Update device software and Maps.
==========================================================
Step 1) FULLY charge your device and then TEST it - without being connected to the charger or power adapter. This is to TEST the battery life of the device, as there are portions of this procedure (unit software update) that NEED the battery to be in good shape to successfully update your device. Once you confirm that the device will successfully operate for at least 15-20 minutes, then it should be safe to move on - AFTER FULLY charging the device again.

Step 2) Once the device is charged up again, you are ready to check and update the unit software ONLY! This is prepare the device with any updates that may be needed to recognize the SD card that is to be inserted in the next step, and to be able to store the updated map data on that card.
Step 2a) Connect the fully charged device to your computer via the USB cable and WAIT. After a few seconds (or perhaps minutes), the computer SHOULD recognize the device as a "removable storage" device, and allow you to "see the device" as such. NOTE: If the computer asks you if you want to "fix" the storage device in any way, respond by saying NO! You do NOT want to change the device at all right now, but just have it recognized and seen by the computer.
Step 2b) Start the Garmin Express program and make sure it "sees" your device. Once it does, the program SHOULD open in the "Updates" tab, and show you any updates that are available to the unit software and or maps. Do NOT try any map updates just yet, as all we are interested in at this time is the unit software.
Step 2c) Go ahead and load any need software updates, and give PLENTY of time for the updates to successfully load onto the device. Now this next part is CRITICAL ... When the program says it is OK to remove the device from the computer, WAIT an extra 60 seconds to make SURE all the software is written to the device. After this wait, remove the device from the USB cable and allow it to reboot. Allow it to power up if it does that "automatically", and let it settle on the main screen. Then take a quick look at the "Where To?" and "View Map" screens, just to make sure they can be reach without any issue. Then power the device OFF and back ON again, and check the rest of the screens - just to make sure they still work.

Step 3) Now power the device OFF, and insert the SD card. The card SHOULD go in easily - with a firm push and should "latch" into place, so do NOT force the card in.

Step 4) Reconnect the device to the USB cable and run Garmin Express again - to get the map updates.
NOTE: This can take a LONG time - depending on your internet and computer speed.
Step 4a) Find and click on the "Map Update" section in Garmin Express. If you do not have prepaid updates available, maps can be purchased directly from Garmin Express.
Step 4b) Run the download and install section of the program, and allow plenty of time for the maps to transfer to your device.
When the program says it is OK to remove the device from the computer, WAIT an extra 60 seconds to make SURE all the software is written to the device. After this wait, remove the device from the USB cable and allow it to reboot.

Once all this is done, TEST the device again - to make sure all is well with the new maps and the device.

Resources:
Examples of 8GB microSD cards listed on Amazon (link below).

http://amzn.to/1O4tS7k

NOTE: These are the results of a "search" on Amazon. Please select a GOOD quality card, as you will need this to work for some time (don't "go cheap" on the card that will be holding your data).

That should do it. Please feel free to print out these instructions and use them as a "check list" as you do the update.

Please let me know if you have any issues at all along the way.

Thanks, ***** *****

Ask Your Own GPS Question
Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again,

I don't have a phone line available right this minute, but may be able to get one later on.

Do you have any questions about the procedure I just sent - that I can answer here?

Thanks

Ask Your Own GPS Question
Customer reply replied 2 years ago
Why in the world to I need to go out and buy an 8GB SD card? This shouldn't be needed.I am stuck in the EXPRESS program because it doesn't recognize my device.I never found your reason for not calling me.
Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again,

Good to see you made it back to this thread.

If you check again, you will notice that the microSD card is a RECOMMENDATION (and optional).

The REASON for the recommendation is that map files GROW over time, and these units may become "full", and not be able to hold all the maps internally.

If you missed the part about the phone call - here it is again.

I don't have a phone line available right this minute, but may be able to get one later on.

As for the device not being recognized, May I ask if you are plugging DIRECTLY into a USB port ON THE COMPUTER (not a hub)?

AND are you using the original USB cable that came with the device OR a USB cable that has been TEST & VERIFIED to pass DATA between the computer and another device?

Also, did the computer SEE the device at all - when connected to the USB cable and BEFORE Garmin Express was installed?

Thanks

Ask Your Own GPS Question
Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

I look forward to any further questions or results that you may have.

Thanks, ***** *****

(im)

Ask Your Own GPS Question
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8,996
8,996 Satisfied Customers
Experience: Using & Working with GPS systems for 10+ years

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

8,996 satisfied customers

Using & Working with GPS systems for 10+ years

Andy

Andy

Elec. Consultant

1,464 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Sijad H.

Sijad H.

Technician

1,396 satisfied customers

5+ years repairing various GPS models.

Daniel

Daniel

Engineer

342 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Bernie

Bernie

GPS Technician

325 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

Rod

Rod

Engineer

132 satisfied customers

Engineer - FCC Commercial License

Louie

Louie

Customer Service

26 satisfied customers

Hardware Technician

< Previous | Next >

Related GPS Questions
The battery I think is shot. What do I do? C5761eoeo40115.
The battery I think is shot. What do I do? JA: What's the make/model of your GPS unit? How old is it? Customer: C5761eoeo40115 JA: What happened right before this popped up? Customer: Nothing JA: What… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
My brother -in-law wants to install directions but I can't
My brother -in-law wants to install directions but I can't find the manual. Can I print a copy of it for him? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I was going to try to update my tomtom one 2nd edition. My
I was going to try to update my tomtom one 2nd edition. My friend said to plug it into my computer and update gps. I pluged it to computer,went to tomtom website ,found out you all want more money out… read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I have a Nuvi40 and only recently the voice has stopped
Hi I have a Nuvi40 and only recently the voice has stopped working on it. Is there somewhere I can check the settings. Went to settings but doesn't seem to have anything other than change language … read more
Greg A.
Greg A.
Engineer
8,996 satisfied customers
How to update? S/n 0754200497398. I can not put addres unit
how to update? JA: What's the make/model of your GPS unit? How old is it? Customer: s/n 0754200497398 JA: What happened right before this popped up? Customer: I can not put addres unit fresees JA: Wha… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My Garmin Forerunner XT is frozen. I tried to plug it in,
Hi. My Garmin Forerunner XT is frozen. I tried to plug it in, but it won't reset. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I'm trying to update my NUVI 1390. The upgrade site says my
I'm trying to update my NUVI 1390. The upgrade site says my chip is incopatable. It is a SanDisk with 4GB that I bought from you. The site says the devise is 19% full. But I can update the software. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
Changed battery and won't come up at all. Garmin nuvi 1690
Have owned this for many years, just wanted to change the battery … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
When I turn on my Garmin GPSMAP 62 series it briefly brings
When I turn on my Garmin GPSMAP 62 series it briefly brings up logo and then goes to a blank screen. I have changed the batteries and still nothing!! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My GPS stopped working. I went out to use the car and when I
hi, my GPS stopped working. I went out to use the car and when I started it the GPS did not start as usual. I tried pushing the power button but nothing happened. Changed cables, power supplies but no… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
My golf Buddy has the wrong time. It is two hours ahead.
My golf Buddy has the wrong time. It is two hours ahead. Have tried several times to change it . No success. Richard Orr … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
How can I download manual for genius w1 golf watch. Brand
how can I download manual for genius w1 golf watch … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My garmin nuvi with updated maps does not have north
my garmin nuvi with updated maps does not have north carolina as a choice of states. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I have a magellan RM 5255T-LM gps. And I lost my card ;I
I have a magellan RM 5255T-LM gps. And I lost my card ;I need ROAD MAP FOR CANADA & USA.. hOW CAN i download a new ine? … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
I know that there's a gps in my car and it has a screen in
I know that there's a gps in my car and it has a screen in the dash, I'm trying to find the code to activate the unit without going to the dealer … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
The garmin wont move. it is stuck on the front page.
the garmin wont move . it is stuck on the front page … read more
Greg A.
Greg A.
Engineer
8,996 satisfied customers
How do I connect my golf buddy tour to my windows 10 pc? At
how do I connect my golf buddy tour to my windows 10 pc? … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
Is a replacement glass available to sureshot ss9500x.
is a replacement glass available to sureshot ss9500x … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x