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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8735
Experience:  Using & Working with GPS systems for 10+ years
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I have a Garmin Nuvi 265w. I am registered with Garmin and I

Customer Question

I have a Garmin Nuvi 265w. I am registered with Garmin and I have updated my maps. A week ago I had to fly from Oregon to Pennsylvania & rent a car to drive to West Virginia. In preparation, in updated my maps for my Garmin, and discovered I had to select a region of the US to use in my Garmin because my Garmin memory was not large enough for all the US. Now that I am home I need to change the region of the US selected, and I can't figure out how to do that. Your web site says if I need to "change map region" I use the devise dashboard. I assume my "devise" is my Garmin Nuvi 265w. But I can't find the "dashboard." Is this on my Garmin? Do I need to connect to my computer and log onto your update site to do this?
Submitted: 1 year ago.
Category: GPS
Expert:  Greg A. replied 1 year ago.
Hello & Welcome to Just Answer,
Sorry to hear of the issue you are having with your GPS.
May I ask:
1) What "tool" (webpage, program, etc.) are you using to update your device?
2) if you have EVER installed a memory card (SD or microSD) in your device?
2a) If not, may I ask if you have a local electronics or computer store you could visit, to perhaps pick up one of these cards?
I only ask because we may be able to get enough memory into your device to where you CAN install ALL of the maps for the U.S. (or North America) at one time - and not have to worry about reloading each time you go to a different region.
Customer: replied 1 year ago.
1. I am using the Garmin web site's map update program to update my devise.
2. I tried to install a memory card into my Garmin but the screen told me it was not recognizing the memory card.
3. You suggestion is fine, that that is not my question to you now.
. My question is "how do I change the map region" on my Garmin, and how do I find the way to do this mon my devise "dashboard." Can you please answer this question.
Expert:  Greg A. replied 1 year ago.
Hi again,
OK - to answer your question directly:
When you see the message on your computer that the region should be changed, there should also be a link or button on the screen AT THAT TIME - that allows you to do that.
Since I can not see your computer screen, and can not tell you where that button or link is, but I can tell you that often of your computer screen is SMALL or you have a LOT of open windows, these other buttons or links can get covered or lost on the computer screen (they are out of view so to speak).
So do you have a SMALL screen on your computer, or multiple programs running, with multiple windows open?
Customer: replied 1 year ago.
I am assuming from your response that I am so see something on my computer screen (and not on my devise - i.e. my GPS screen). But I am not seeing any message at all on my computer screen that tells me to change the region. All I am seeing is a message that my maps are updated already. And, I must say, I am getting frustrated at this problem. I was hoping a more simple, direct and quick response for the $34 I put on my credit card to get an answer to my question. Do you think we can get there or do you think it is just better to give up without a solution and you can refund my $34 by crediting my credit card back for the charge that so far has gotten me no where? I am willing to try once more with you but for $34 I might have expected a quicker and more direct answer
Expert:  Greg A. replied 1 year ago.
Hi again,
I'm sorry for your frustration and that you expected a "quick & direct" answer - as these issues can sometimes get to be a bit complex. And I can only help with the information I have been given, so it does take TIME to get all the details worked out.
We experts here at Just Answer have no access to any of your private account information - including any deposit you may have made, so we can not refund. But you should be able to handle any of those processes by using the "My Account" link on your page.
Again, this may take some TIME to get figured out, so let me know if you want to take that time and continue. Otherwise I will open your question for other experts to help you.
Customer: replied 1 year ago.
I do want the problem solved and by starting this process I was willing to pay $34 to get there. So if by opening the question to other experts will get me there that is fine. But I only have about 15 or 20 more minutes to deal with this. My wife is handicapped and I am her caregiver, and I have to stop this and help her for the rest of the morning in about 15 or 20 minutes.
Expert:  Greg A. replied 1 year ago.
Hi again,
OK - I understand.
First, I doubt that 20 minutes alone will be enough to solve this issue, as download new maps or regions could easily take twice as long.
But let me ask you a question about the time you said you TRIED to put a memory card in the device, and it was not recognized.
Do you remember WHEN that was done AND the capacity of the memory card?
I only ask because if the control software of the device was not updated at the time OR the memory card was of the wrong FORMAT or TOO LARGE of a capacity, then that could explain why the card was not recognized.
I only ask these things because I believe (and recommend) that the RIGHT CARD (format, capacity, etc.) would be the BEST solution for you - when you have the time to try it.
Customer: replied 1 year ago.
I tried the 2 GB SanDisk Memory Card about 10 days ago. And I do understand that updating the maps takes more than 20 minutes. But that is not what I was asking you. I was only asking about how to tell my Garmin to change the map region and how to find the "desktop" (Garmin's words) to do that. So I am now out of time and we will have to quit this dialogue, without an answer.
Expert:  Greg A. replied 1 year ago.
Very good. I can understand your time limits of being a caregiver, as I have been involved in that activity too.
So what I will do is type up my notes about how to update the maps on a device like yours, and send it along when I have it done.
Then you can come back and read those steps - when you have time - and do with them what you wish and have time for. I will try to send that along as soon as I can.
Take Good Care - of yourself & your loved ones, Greg A.
Expert:  Greg A. replied 1 year ago.
Hi again,
I have the process of updating the maps below, and this is using the current tool (Garmin Express) to do the job. I also have a "big picture" at the beginning. By the way, Garmin Express does have a feature to "reinstall" maps and if there is limited space on the device with you do that, that is the time when the REGION selection should appear on the computer screen.
How to Update Garmin Nuvi Maps.
What is needed?
1) A WORKING device with some previous version of maps installed.
2) A computer and USB cable (to be able to connect the device to the computer).
3) An SD card (or microSD & SD adapter) of 4GB or 8GB (maximum) capacity. This MAY be optional, but is HIGHLY recommended. A link to where you can get an 8GB SD card is listed in the "resources" section below.
4) A current copy of "Garmin Express" installed on your computer. This is Garmin's recommended program (tool) for doing any updates, including device software AND maps. If you need to get a copy of Garmin Express, use the link below.
Click Here -->
How is it done? Steps to Update device software and Maps.
Step 1) FULLY charge your device and then TEST it - without being connected to the charger or power adapter. This is to TEST the battery life of the device, as there are portions of this procedure (unit software update) that NEED the battery to be in good shape to successfully update your device. Once you confirm that the device will successfully operate for at least 15-20 minutes, then it should be safe to move on - AFTER FULLY charging the device again.
Step 2) Once the device is charged up again, you are ready to check and update the unit software ONLY! This is prepare the device with any updates that may be needed to recognize the SD card that is to be inserted in the next step, and to be able to store the updated map data on that card.
Step 2a) Connect the fully charged device to your computer via the USB cable and WAIT. After a few seconds (or perhaps minutes), the computer SHOULD recognize the device as a "removable storage" device, and allow you to "see the device" as such. NOTE: If the computer asks you if you want to "fix" the storage device in any way, respond by saying NO! You do NOT want to change the device at all right now, but just have it recognized and seen by the computer.
Step 2b) Start the Garmin Express program and make sure it "sees" your device. Once it does, the program SHOULD open in the "Updates" tab, and show you any updates that are available to the unit software and or maps. Do NOT try any map updates just yet, as all we are interested in at this time is the unit software.
Step 2c) Go ahead and load any need software updates, and give PLENTY of time for the updates to successfully load onto the device. Now this next part is CRITICAL ... When the program says it is OK to remove the device from the computer, WAIT an extra 60 seconds to make SURE all the software is written to the device. After this wait, remove the device from the USB cable and allow it to reboot. Allow it to power up if it does that "automatically", and let it settle on the main screen. Then take a quick look at the "Where To?" and "View Map" screens, just to make sure they can be reach without any issue. Then power the device OFF and back ON again, and check the rest of the screens - just to make sure they still work.
Step 3) Now power the device OFF, and insert the SD card. The card SHOULD go in easily - with a firm push and should "latch" into place, so do NOT force the card in.
Step 4) Reconnect the device to the USB cable and run Garmin Express again - to get the map updates.
NOTE: This can take a LONG time - depending on your internet and computer speed.
Step 4a) Find and click on the "Map Update" section in Garmin Express. If you do not have prepaid updates available, maps can be purchased directly from Garmin Express.
Step 4b) Run the download and install section of the program, and allow plenty of time for the maps to transfer to your device.
When the program says it is OK to remove the device from the computer, WAIT an extra 60 seconds to make SURE all the software is written to the device. After this wait, remove the device from the USB cable and allow it to reboot.
Once all this is done, TEST the device again - to make sure all is well with the new maps and the device.
Examples of 8GB SD cards listed on Amazon. (use link below)
Click Here -->
NOTE: These are the results of a "search" on Amazon. Please select a GOOD quality card, as you will need this to work for some time (don't "go cheap" on the card that will be holding your data).
I hope this helps - when you have time to do all these steps. I feel this is "the right way" to do your updates, so that you will have everything you need already installed and working - when you take your device on your next trip.
Please let me know your results or if you have any more questions about the process.
And when you are ready, please take a moment to rate my service level (Excellent is my goal) so that I get credit for helping you today. You should see some "smiley faces" or "stars" to do that, but please let me know if you do NOT see them or can not use them.
Take Good Care & Travel Safe, Greg A.
Expert:  Greg A. replied 1 year ago.
Hi again,
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****