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Steve G.
Steve G., Technician
Category: GPS
Satisfied Customers: 17987
Experience:  My company does component level repairs for GPS equip.
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I have a Nuvi and was told that my maps are outdated. When I

Customer Question

I have a Nuvi and was told that my maps are outdated. When I plug in the device all I get is a picture of the device hooked to the computer. Don't know what to do next.
Submitted: 2 years ago.
Category: GPS
Expert:  Steve G. replied 2 years ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Ok, what you are doing is correct so far except you are missing one important component - you need to run the Garmin Express software on your computer. the program from Garmin by clicking HERE.

Install it and then run it. When prompted, plug in your Nuvi like you have been doing and the program will take over and show you your update options.

Please let me know if you run into problems. I'll be here.