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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8856
Experience:  Using & Working with GPS systems for 10+ years
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I want to delete items from Internal Storage on my nuvi 27

Customer Question

I want to delete items from Internal Storage on my nuvi 2789
Submitted: 2 years ago.
Category: GPS
Customer: replied 2 years ago.
I am headed off for a 12-week trip and would like to get this resolved. Also, we are headed out to dinner this evening, eastern time, so hope you can solve before 5.
Customer: replied 2 years ago.
If not, please let me know.
Expert:  Greg A. replied 2 years ago.
Hello & Welcome to Just Answer,
It sounds like you want to clear out ALL of the user data you have on the device - is that correct?
If so, here is the process to do a "Master Reset" on your device.
Nuvi 2509, 2609, 2709, 3400, 3500, 3700 series, :
Note: A master reset will erase all favorites (see note 1) and will restore your device to the default factory settings.
To perform a master reset on a Nuvi 2509, 2609, 2709, 3400, 3500, 3700 series:
- Start with the device turned off and unplugged from power
- - To verify the device is powered off and not in standby mode, press and hold down the power button until prompted to turn off the device
- Power on the device
- When the first copyright screen appears press and hold the lower right hand corner of the display portion of the touchscreen
- Remove your finger from the touchscreen when "Erase all user data?" appears
- Touch Yes
- - If text language is not in English, this is the button on the right
Another option to perform a master reset for these devices:
- Touch View Map
- Touch the Speed icon
- Touch and hold the speedometer for approximately 5 seconds
- Release your touch when the Diagnostics Page displays
- Touch Clear all user data
- Touch Yes when prompted to "Erase all user data?"
The device will now be reset. Follow the on-screen prompts then place the device in an area with a clear view of the sky until it acquires satellites.
NOTE 1: Although the master reset will erase all saved favorites, any loaded "custom points of interest" will remain intact on the device.
Please give these steps a try and let me know if that works for you.
Thanks, ***** *****
Expert:  Greg A. replied 2 years ago.
Hi again,
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****