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Dustin, Senior Technician
Category: GPS
Satisfied Customers: 13535
Experience:  Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
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Good Morning, Richard:) . I have a Garmin

Customer Question

Good Morning, Richard:) My name is Ashley. I have a Garmin Nuvi 2797LM (got the larger version for my husband). When I turn it on, the Garmin logo lights up, then the screen goes totally black, with nothing to follow??? Please help!
Submitted: 2 years ago.
Category: GPS
Expert:  Dustin replied 2 years ago.
Welcome to JustAnswer Ashley, my name is ***** ***** I will do my best to assist you. This could be a battery issue, or charging cable issue. But lets first try to reset the device itself and hope that fixes the problem. Please view the short video below, this shows you on screen how to perform the master reset for your specific model of garmin. Once complete, if your garmin still behaves the same way, we will need to consider replacing the battery. ( t his can be done at home ) You can buy a battery here for 27$. Note that while you can find batteries for about 10 $ cheaper at third party suppliers, what I like about the battery I linked you to is that package includes the tools you need, and a great instructional video that shows you how to replace the battery. As long as you follow the video its a simple process ( with the included tools ) and its something you can do yourself and save on repair fees. For good measure, you may want to consider a new charging cord as well, as they can short out and wear out over time. You can pick up a replacement charging cable here for 3$ If you have any further questions or concerns you are welcome to respond. And good luck with the repairs! I strive to provide great service, and greatly appreciate a rating of excellent submitted below this answer when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Expert:  Dustin replied 2 years ago.
Hello Ashley.
I see that you viewed my response on the 6th, but you never responded.
Did my suggestions help you fix the issue or did you need further help?
Please reply when you can so we can either mark this issue as solved and close it, or so I can assist you further.
Thank you,
Dustin S.