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I have a magellan roadmate 3411 IT will turn on and then cancel

Customer Question
I have a magellan roadmate...
I have a magellan roadmate 3411 IT will turn on and then cancel screen goes blank
Submitted: 2 years ago.Category: GPS
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Customer reply replied 2 years ago
cncel I will discard gps
Answered in 4 hours by:
6/8/2015
Electronics Technician: Michael Hannigan, Engineer replied 2 years ago
Michael Hannigan
Category: GPS
Satisfied Customers: 11,884
Experience: 25+ Years Experience in Computers and Electronics. GPS Expert.
Verified
Hello. My name is***** can help you with your question. Please try to reset the GPS by starting it up while holding your thumb on one of the bottom corners of the screen. Do this until it starts up and it should ask you if you would like to do a reset. Confirm and allow it to reset. If it doesn't get that far, then there may be something wrong with the hardware that's preventing it from working properly. You can also try plugging it into your computer and updating from the Magellan site, but I suspect if it doesn't boot up, that will not be an option. Please let me know what happens when you boot up with your finger on the bottom corner and we can go from there. Mike
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Michael Hannigan
Michael Hannigan
Michael Hannigan, Engineer
Category: GPS
Satisfied Customers: 11,884
11,884 Satisfied Customers
Experience: 25+ Years Experience in Computers and Electronics. GPS Expert.

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