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My computer is not recognizing the ANT stick anymore, can you…

Customer Question
my computer is not recognizing...
my computer is not recognizing the ANT stick anymore, can you help me?
Submitted: 3 years ago.Category: GPS
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Customer reply replied 3 years ago
for my garmin 310XT
Answered in 4 hours by:
6/7/2015
Electronics Technician: Russell H., Service Tech replied 3 years ago
Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 12,925
Experience: 8+ years of professional experience
Verified
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
If the actual ANT stick is not recognized by the computer - in and of itself - as opposed to the Garmin device it is an interface for, then you need to replace the ANT stick, I think.
Not working in two different computers is a verification of its being 'broken' - unless you neglected to install the driver for it first. In some cases, and on some computer types, that might be necessary.
In other cases, it might be automatically recognized. I would speculate that the computers that might auto-recognize it without previous installation of a driver for it, might be the Windows 8 and Windows 8.1 series computers.
So basically my advice is to replace it, unless both
A. you did not pre-install a driver for it on either conmputer you tried it on,
and
B. both of the computers you tried it on were Windows 7 or Windows Vista or Windows XP or lower/older operating systems.
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Customer reply replied 3 years ago
it used to work on the main computer but now it is not even recognized when plugged in listed under my devices, the computer made a sound when I plugged it in but then nothing.
Electronics Technician: Russell H., Service Tech replied 3 years ago
It could be that it has been damaged by static discharge. This is prone to happen when you consider a USB device as impervious to damage as a coin. In reality, one should 'touch metal' to dissipate possible static charge(s) on oneself or one's hands, before beginning to handle any USB device on USB dongle etc.
Also, the wearing of woolen clothing (except maybe wool socks, which can't affect anything much) is prone to make damage from ESD discharges happen more readily, more severely, and more often.
Note that ESD discharges may be light enough not to be felt, but still powerful enough even at that level, to damage electronic devices, including any USB device, even the small 'pocket-sized' ones.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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