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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8857
Experience:  Using & Working with GPS systems for 10+ years
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I'm mike. how are you?

Customer Question

Hi I'm mike.
how are you?
Submitted: 2 years ago.
Category: GPS
Expert:  Greg A. replied 2 years ago.
Hello Mike & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of the issue you are having with your GPS.
Since this is the first time you have tried to set up the device, I recommend doing a Master Reset - so that you can start again. I have the procedure to do that below.
Master Reset
Start with the device OFF and disconnected from any power.
Touch and HOLD the lower-right corner of the touch screen (NOT the frame).
While holding the screen (keep holding it), power the device ON.
After a few seconds, you should see a message on the screen about clearing the user data.
When you see that message, release the screen and touch the YES button.
The device should now RESET.
Answer any prompts on the screen and then take the unit OUTSIDE to a CLEAR area, so it can lock onto the satellite signals. NOTE: This can take up to 15 minutes after a reset.
Example video of reset on Nuvi 2500 series device (Click link below)
Please give that a try and let me know if you have any trouble with the process at all.
Thanks, ***** *****
Expert:  Greg A. replied 2 years ago.
Hi again,
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****