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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2480
Experience:  Using & Working with GPS systems for 10+ years
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CANNOT GET ALL OF SCREEN TO GET FLORDIA

Customer Question

CANNOT GET ALL OF SCREEN TO GET FLORDIA
Submitted: 2 years ago.
Category: GPS
Expert:  Greg A. replied 2 years ago.
Hello & Welcome to Just Answer,
Sorry to hear of the issue you are having with your device.
May I ask the Make & Model Number of this device?
May I also ask the AGE of the device and WHEN this issue first began?
Thanks
Customer: replied 2 years ago.
NOT SURE OF AGE. ABOUT TEN YEARS OLD. I PAID FOR LIFE TIME MAPS
Expert:  Greg A. replied 2 years ago.
Hi again and thanks for that.
May I ask the Make & Model Number of this device?
Customer: replied 2 years ago.
GARMIN NUVI 1490
Expert:  Greg A. replied 2 years ago.
Hi again and thanks for that.
When you say "CANNOT GET ALL OF SCREEN TO GET FLORDIA", what screen are you looking at when this happens?
Is it the View Map screen, or some other screen?
Also, since you mentioned that you have life time maps, may I ask WHEN the maps were last updated?
Thanks
Customer: replied 2 years ago.
WESTERN UP DATED 2 YEARS AGO. EAST NEVER UP DATED
Expert:  Greg A. replied 2 years ago.
OK - can you tell me WHAT SCREEN you are looking at - that says "western" or "eastern"?
Thanks
Customer: replied 2 years ago.
THE EASTERN SCREEN IS JUST BLANK
Expert:  Greg A. replied 2 years ago.
OK - can you look at the "Map Info" screen on your device for me - and tell me EXACTLY what you see there?
To get to that screen, start at the MAIN screen,
Then touch TOOLS,
Then SETTINGS,
Then MAP,
Then MAP INFO (usually at the bottom).
Please let me know EXACTLY what you see on that screen, including ALL TEXT and ICONS.
Thanks