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Steve G.
Steve G., Technician
Category: GPS
Satisfied Customers: 17987
Experience:  My company does component level repairs for GPS equip.
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Just updated the maps on my Garmin Nuvi 265WT and everything

Customer Question

Just updated the maps on my Garmin Nuvi 265WT and everything appears normal except that when I try to push the Address icon on the screen the screen reads "No Data Available" and it will not let me enter a new address. Also when I push on the "Points of Interest" icon I get the same reading on the screen.
Submitted: 2 years ago.
Category: GPS
Expert:  Steve G. replied 2 years ago.
Ok, from the main screen, click Tools, then click Settings, then click Maps, then click Info. Tell me everything you see on that screen. Thanks.Steve
Customer: replied 2 years ago.
I see four items Map Detail - Normal Map View - 3 dimensional Vehicle - Change and Trip Log -Hide
Customer: replied 2 years ago.
The top of the screen reads "Map" & there is a ? icon in the upper left corner.
Expert:  Steve G. replied 2 years ago.
No that's not the screen. Hold on please.
Expert:  Steve G. replied 2 years ago.
Do you not see MAP INFO on that page? You may need to scroll down maybe?
Customer: replied 2 years ago.
Yes I see Map info high lited inblack
Expert:  Steve G. replied 2 years ago.
Ok, can you press it please and tell me what you see on the resulting page?
Customer: replied 2 years ago.
I pressed it and it just pings. Did it earlier and a couple pages of text came up but now I can not duplicate it.
Customer: replied 2 years ago.
I then pressed the ? icon and a list of map Setting came up
Expert:  Steve G. replied 2 years ago.
Ok reset the Garmin by pressing and holding the power button for 8 seconds.Then go back to that Map Info page.
Customer: replied 2 years ago.
OK I did that now I have a lot of text. It starts out with how to change the map settings. Looks complicated.
Expert:  Steve G. replied 2 years ago.
Do you see something like this? http://i.ytimg.com/vi/Lh19ReqWETI/maxresdefault.jpg
Expert:  Steve G. replied 2 years ago.
Let me make that a link....
Expert:  Steve G. replied 2 years ago.
HERE
Customer: replied 2 years ago.
I do not see any URL.
Expert:  Steve G. replied 2 years ago.
Please click HERE
Customer: replied 2 years ago.
My screen does not look like the one you sent.
Expert:  Steve G. replied 2 years ago.
Ok, but do you see the name of your map pack? Like CN North America 2012.30?
Customer: replied 2 years ago.
What screen should I select?
Expert:  Steve G. replied 2 years ago.
Tools, then Settings, then Maps, then Info.
Customer: replied 2 years ago.
I did that but when I select "Map Info" I to push on the ? then I get a lot of text telling me how to set Map Settings.
Expert:  Steve G. replied 2 years ago.
Don't press the ? What is on the screen after you press Map Info?
Customer: replied 2 years ago.
Nothing the unit just beeps but nothing come up.
Expert:  Steve G. replied 2 years ago.
So you have a blank screen?
Customer: replied 2 years ago.
No, the screen stays on the Map page - it soes not change.
Expert:  Steve G. replied 2 years ago.
Ok, what program did you use to update the Nuvi?
Customer: replied 2 years ago.
We have a program down loaded from garmin which gets updates from time to time. The only think of is the Nuvi 265w
Expert:  Steve G. replied 2 years ago.
Right. What is the name of the program? Is it Garmin Express?
Customer: replied 2 years ago.
Yes , I think it is.
Expert:  Steve G. replied 2 years ago.
Ok, plug it back in again and see if Garmin Express gives you a message regarding the maps.
Customer: replied 2 years ago.
I plugged it back into the computer and it showed loading maps then the screen just reads GARMIN with a indicator showin it's connected to the CPU.
Expert:  Steve G. replied 2 years ago.
That's correct. That will be on the Garmin screen. What does the computer say? Still loading maps? It will take a couple of hours typically.
Customer: replied 2 years ago.
No, it's not loading maps. We did that twice today and it took over an hour each time. The first time we got an error message and we had some strange things in the text of the Favorite addresses which were not there after the second update attempt. ???
Customer: replied 2 years ago.
We have a Garmin Express Icon on our desktop that we click on. The map coverage is coverage of North America 2015.40
Customer: replied 2 years ago.
Steve, I have to go. Looks like I'll need to research this further. Thanks,
Expert:  Steve G. replied 2 years ago.
Yes, errors are not unheard of but it does need to run a complete error free update. And it will take quite a while.I'll be here most days and evenings.