How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 10923
Experience:  8+ years of professional experience
Type Your GPS Question Here...
Russell H. is online now
A new question is answered every 9 seconds

We bought a Garmin at Christmas and it already needs map updates.

Customer Question

We bought a Garmin at Christmas and it already needs map updates. It will no longer show a map when navigating. How can I fix this?
Submitted: 2 years ago.
Category: GPS
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.When dealing with an update for your Garmin device, it is best to simply download, install, and use Garmin Express.Go to (if you have a Windows PC) click on the big blue Download button at center bottom of the page. (If you have an Apple, click on the nearby Download for Mac link.) And download Garmin Express' installer to your computer, save it, then double-click upon it to install Garmin Express.Then start the program, Garmin Express. Then connect your Garmin device. Then use Garmin Express to update your device. If that fails to cure the problem, then you may have a defective Garmin device... in which case, having it serviced for free under warranty terms would be only appropriate, since it is less than one year old measured from date of purchase, and thus well within the warranty period.
Customer: replied 2 years ago.
Thank you but I solved my question before I got your response. My Garmin is now updated.
Expert:  Russell H. replied 2 years ago.
I'm glad to hear that the problem was solved, by whatever means. Thank you for consulting Please feel welcome to ask another question, at any time, in any one of our numerous categories.