As per the symptoms its a hardware failure and the unit needs to be repaired / replaced by Garmin.
In that case dont worry, your unit has 1 year warranty. Garmin will give you free repair / replacement.
Please complete these two easy steps:Contact Garmin Technical Support to receive an RMA number.
Call or e-mail a Garmin Technical Support Specialist to describe the problem and request a return material authorization (RMA) number. You will need to provide the unit's serial number (if applicable), your return shipping address and a daytime phone number.
Phone: 1-800-800-1020 or(NNN) NNN-NNNN/span>
Ship the unit, along with the RMA number, to Garmin.
Once you have received the RMA number, you also will be told what dock number to include in the shipping address. Ship the unit (insured) to the following address and include the assigned dock number:
1200 E. 151st Street
RMA Number: (insert your RMA number here)
Dock Door (insert the dock number here)
Olathe, KS 66062 USA
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